Job description

The Client Success Manager EMEA role within S&P Global Market Intelligence, part of the Risk & Valuations Services unit, is responsible for serving as a subject matter expert for Global Insight (GI) business intelligence solutions supporting applications including global risk and maritime, global international trade and supply chain, shipping intelligence, and economic indicators and forecasts. The role partners closely with the commercial sales organization to support new and recurring business by showcasing complex Market Intelligence platforms within defined business objectives and delivering tailored demonstrations and training to optimize client investment impact. The Client Success Manager develops a comprehensive understanding of customer workflows across industry segments such as corporates, transportation/logistics firms, financial institutions, governments, military and law enforcement agencies, academia and others, ensuring effective workflow optimization and customer support via telephone, email, and in-person engagement. The role drives product awareness and customer usage through structured presentation development, data analysis, and contextualization of current events, country risk, commodities, and energy trends. Operating in a global, results-oriented team environment, the position collaborates cross-functionally to manage client and prospect requests, channel product feedback, and enhance processes to improve customer requirements fulfillment. The role requires fluent English, with Arabic as a plus, occasional domestic and international business travel, and is exclusively for Saudi nationals. The position contributes to advancing essential intelligence by empowering enterprise organizations to make informed business decisions across maritime, international trade, transportation/logistics, supply chain, economics, and risk-related domains.