Job description

The Manager – Operational Readiness role at Qiddiya Investment Company is responsible for ensuring that all operational components of large-scale entertainment and leisure projects are fully prepared for successful launch and execution. The position focuses on strategizing, planning, and executing operational readiness initiatives aligned with organizational objectives and project timelines. The role works closely with project management, design, and HR teams to ensure operational requirements, staffing, training, processes, and performance measures are in place prior to launch. Responsibilities include conducting detailed operational readiness assessments, identifying gaps, designing mitigation strategies, implementing staff training programs, defining and monitoring KPIs, managing operational risks, and fostering a customer-focused culture to deliver world-class guest experiences across Qiddiya’s portfolio.