Job description

The Middle East Digital Sales Manager, Operational Services at Hewlett Packard Enterprise (HPE) is responsible for leading a high-performing digital sales team based in Riyadh and Cairo, operating under a hybrid work model. The role focuses on driving operational services support renewals, improving customer net dollar retention, and strengthening long-term customer relationships across enterprise accounts. It is accountable for developing new business opportunities, expanding market share, and managing strategic relationships with customers and key partners within a defined territory. The position involves leading team and individual performance, providing coaching and direction, and developing talent to build a capable, motivated, and growth-focused sales organization. The role operates within Operational Services expertise, resolving complex business and technical challenges, driving process improvements, and aligning operational changes with broader business strategy. It is responsible for overseeing daily tactical activities, sales execution, and performance monitoring for direct reports. The manager owns budgeting and forecasting processes while ensuring strong sales discipline, pipeline hygiene in Salesforce (SFDC), and consistent execution of renewal and expansion strategies. It sets priorities, manages costs, leads recruitment and development activities, and enforces performance management through structured frameworks such as FPR. The role advises leadership on critical business issues, influences strategic decisions, and removes operational barriers to ensure team success. It builds a high-performance culture based on accountability, inclusion, and continuous growth while maintaining strong customer engagement with SMEs and senior stakeholders. The position requires deep understanding of Operational Services, outsourcing industry norms, and general enterprise technologies, while applying financial and business acumen to drive revenue growth and service excellence.