Job description

Scale AI needs a regional leader to define how its AI services reach customers across EMEA, from the first discovery conversation through pilot, deployment, and production success, and that mandate sits with this Head of Solutions Engineering role. You will hire, mentor, and scale a team of top-tier Solutions Engineers and Solution Architects who partner closely with Sales, Product, and Engineering. Setting the standard for demonstrating technical value, architecting customer solutions, and running go-to-market execution across diverse EMEA markets falls squarely within scope. Technical strategy, qualification, and execution for complex deals get driven in partnership with Sales and regional leadership, while repeatable pre-sales processes, tools, and playbooks get defined to speed up customer success. Discovery, demos, and proof-of-concept work run through their full lifecycle under this role's direction, making sure pilots translate into production wins. Scale's platform and technology capabilities get represented to executives, technical stakeholders, and partners, and customer insights flow back to Product and Engineering to shape roadmap discussions. Regional enablement programs get developed to keep technical excellence consistent across the team, with key metrics such as pilot-to-production conversion, team utilization, and customer adoption tracked closely. A culture of curiosity and accountability gets championed throughout, alongside representing Scale at industry events, executive briefings, and regional forums as a thought leader.