Red Hat Middle East
Technical Account Manager – OpenShift (Enterprise Cloud Platforms)
- Permanent
- Riyadh, Saudi Arabia
- Experience 5 - 10 yrs
- Urgent
Job expiry date: 27/02/2026
Job overview
Date posted
13/01/2026
Location
Riyadh, Saudi Arabia
Salary
SAR 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
27/02/2026
Job description
The Technical Account Manager – OpenShift role at Red Hat sits within the Technical Services team and focuses on providing enterprise-level, relationship-driven technical support for a select group of key customers in Saudi Arabia. The role delivers hands-on technical and architectural guidance for the Red Hat OpenShift Container Platform, acting as a trusted advisor and primary technical point of contact. Beyond break-fix support, the TAM develops a deep understanding of each customer’s Red Hat implementation, business goals, and technical environment, proactively identifying risks, sharing best practices, and preventing service disruptions. The role involves close collaboration with Red Hat Engineering, Research and Development, Product Management, and Global Support teams to debug, test, and resolve complex issues. The TAM manages major incidents end-to-end, communicates clearly with customer stakeholders, advocates internally on behalf of customers, and aligns Red Hat’s cloud technologies strategy and roadmap with customer use cases. The position requires expertise in enterprise cloud platforms, OpenShift, Kubernetes, containers, IT automation, and cloud management, as well as the ability to travel regionally when needed while operating in a fully remote work arrangement.
Required skills
Key responsibilities
- Develop and maintain trusted relationships with key business and IT stakeholders by becoming an expert on each customer’s Red Hat OpenShift implementation
- Perform proactive technical reviews, share best practices, and identify potential risks or issues before they impact customer environments
- Advise customers on current and future Red Hat products, technology changes, and mitigation strategies for potential service disruptions
- Troubleshoot complex technical issues and manage escalation with Red Hat Engineering, Product Management, and customer teams
- Analyze operational performance and present periodic reviews and insights to customer leadership
- Manage customer use cases, maintain clear and accurate case documentation, and keep environment documentation up to date
- Create and execute customer engagement plans tailored to individual enterprise environments
- Serve as the primary advocate for customers within Red Hat, building trust and long-term loyalty
- Contribute internally by sharing knowledge, best practices, and serving as a subject matter expert or mentor
- Engage with Red Hat product engineering and field teams to develop solution patterns and drive platform adoption
- Communicate Red Hat cloud solutions and roadmap alignment with customer business and technical use cases
- Travel within the region as required to visit customers and attend events
- Continuously learn and maintain expertise in container orchestration, Kubernetes, OpenShift, microservices, and Red Hat cloud technologies
Experience & skills
- Minimum of 5 years of experience in support, development, engineering, or quality assurance roles
- Expertise in enterprise cloud solutions including Red Hat OpenShift, Kubernetes, containers, Red Hat CloudForms, and Ansible Automation Platform
- Ability to manage and grow enterprise customer relationships through proactive, relationship-based technical support
- Strong verbal and written communication skills with the ability to explain complex technical concepts clearly
- Solid understanding of enterprise architecture and strategic business drivers
- Ability to manage multiple technical issues and projects with strong attention to detail
- Direct experience working with multiple hardware vendors
- Bachelor’s degree in a technology-related discipline preferred
- Red Hat Certified Engineer (RHCE) preferred
- Experience in system management, cloud or server virtualization considered an advantage
- Prior experience in technical leadership, mentorship, training, or presentation delivery considered a plus