Job description

The Relationship Specialist – Commercial Banking at Abu Dhabi Commercial Bank (ADCB) focuses on managing and enhancing client relationships within the Retail Banking Group. The role supports retail and micro-business customers through the delivery of conventional and Shari’ah compliant banking products, expert advice, and digital solutions. Responsibilities include processing customer requests, responding to client needs, completing sales and service activities, and ensuring timely resolution of complaints. The specialist supports Relationship and Senior Relationship Managers by gathering client documentation and data to analyze financial health and market context. The role requires adherence to organizational policies, standard operating procedures, and service standards, while fostering long-term customer relationships and contributing to revenue generation. ADCB emphasizes service excellence, regulatory compliance, and professional growth in a diverse, inclusive environment.