Tawantech
Senior Support Engineer (FALCON Fraud Management System)
- Permanent
- Riyadh, Saudi Arabia
- Experience 5 - 10 yrs
Job expiry date: 13/04/2026
Job overview
Date posted
28/02/2026
Location
Riyadh, Saudi Arabia
Salary
Undisclosed
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Senior & Lead
Qualification
Bachelors degree
Expiration date
13/04/2026
Job description
The Senior Support Engineer (FALCON Fraud Management System) is responsible for providing L2/L3 production support within a banking environment, ensuring system stability and optimizing fraud detection performance using the FALCON Platform. The role focuses on delivering SLA-driven incident resolution, monitoring fraud alerts, transactions, and overall system performance, and maintaining operational continuity of the FALCON Fraud Management System. The position requires hands-on experience with application troubleshooting, database troubleshooting, and integration troubleshooting, as well as strong technical knowledge of SQL and Unix/Linux environments. The engineer supports system upgrades, patches, and deployments, performs root cause analysis (RCA) to identify and resolve recurring issues, and collaborates closely with fraud operations, core banking, and IT teams. The role also requires understanding of fraud monitoring across cards and digital payments, ensuring effective detection and operational response. Familiarity with ITIL processes is essential to align production support activities with structured service management practices in the banking application support domain.
Required skills
Key responsibilities
- Provide L2/L3 production support for the FALCON Platform within a banking environment by managing SLA-driven incident resolution, ensuring system stability, and maintaining optimal fraud detection performance across cards and digital payments.
- Monitor fraud alerts, transactions, and system performance continuously, analyze anomalies, and take corrective actions to maintain the effectiveness of the FALCON Fraud Management System.
- Troubleshoot application, database, and integration issues using strong SQL and Unix/Linux knowledge to diagnose and resolve production defects and performance bottlenecks.
- Support system upgrades, patches, and deployments by validating changes, coordinating release activities, and ensuring minimal disruption to fraud monitoring and transaction processing.
- Perform root cause analysis (RCA) for recurring or critical incidents, document findings, and implement preventive measures to enhance system reliability and reduce incident recurrence.
- Coordinate with fraud operations, core banking, and IT teams to ensure seamless issue resolution, alignment on fraud monitoring requirements, and effective integration with upstream and downstream banking systems.
- Ensure adherence to ITIL processes by following structured incident, problem, and change management practices in all production support and maintenance activities.
Experience & skills
- Demonstrate 5+ years of experience in banking application support, specifically within production environments requiring L2/L3 production support and SLA-driven incident resolution.
- Possess hands-on experience with the FALCON Fraud Management System and FALCON Platform, including fraud alert monitoring, transaction monitoring, and fraud detection performance optimization.
- Exhibit strong technical proficiency in SQL and Unix/Linux for database troubleshooting, application troubleshooting, log analysis, and system performance monitoring.
- Show understanding of fraud monitoring processes covering cards and digital payments within a banking environment, ensuring accurate detection and operational support.
- Apply structured troubleshooting methodologies to resolve application, database, and integration issues and conduct comprehensive root cause analysis (RCA) for major incidents.
- Support system upgrades, patches, and deployments in controlled production environments while maintaining service continuity and compliance with change management practices.
- Demonstrate familiarity with ITIL processes, including incident management, problem management, and change management, to ensure disciplined and standardized support operations.