Al Futtaim
Operations Executive (F&I Staff Leasing)
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Job overview
Date posted
20/09/2025
Location
Dubai, United Arab Emirates
Salary
Undisclosed
Compensation
Salary only
Experience
5 - 10 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
04/11/2025
Job description
The Operations Executive (F&I Staff Leasing) will manage staff leasing sales and processes within the automotive dealer network, ensuring compliance with SOPs, regulatory guidelines, and customer engagement standards. The role involves overseeing the leasing process from application to delivery, maintaining documentation accuracy, and ensuring trade cycle management to maximize vehicle delivery and retention. The position emphasizes compliance with KYC and anti-money laundering standards, coordination with multiple departments, and customer-focused service aligned with Al-Futtaim’s values.
Required skills
staff leasing
F&I processes
trade cycle management
leasing SOP compliance
KYC compliance
anti-money laundering compliance
customer engagement
C4C system
CenterPoint system
documentation management
vehicle registration
leasing renewals
RV based finance products
sales process management
MS Office proficiency
analytical skills
presentation skills
interpersonal skills
Key responsibilities
- Manage staff leasing sales and process within the automotive dealer network
- Achieve overall TAT set by the Account Relationship Manager
- Liaise with dealer sales network and sales associates in handling staff leasing applications
- Provide weekly/monthly performance reports to Account Relationship Manager
- Assist in delivery of maximum number of vehicles under staff leasing scheme
- Prepare Lease Delivery Notes, coordinate with sales team for registration documents and update with Hertz/AFF teams
- Manage staff lease end-to-end Trade Cycle Management (TCM) including solicitation and retention of new and existing customers
- Ensure all processes and products comply with SOPs, KYC, compliance and anti-money laundering requirements
- Ensure customer engagement and satisfaction is prioritized
- Record all customer data accurately on C4C/CenterPoint systems
- Manage documentation flow between AFF Credit and Brand
- Demonstrate knowledge and controls required to manage overall sales process
- Adhere to leasing SOPs to deliver expected TAT for Brands/Branches
- Act as a consultant for the brand team at showroom level
Experience & skills
- Excellent communications skills
- Automotive or leasing experience
- Strong knowledge of leasing processes, structure, systems and methodology
- Compliance with Leasing and F&I (KYC, AML etc.)
- Strong understanding of RV-based finance products such as Leasing
- Ability to manage leasing renewal process including EoT and customer retention
- Ability to manage sales staff and coordinate between departments
- Understanding of auto sales process at dealer level in UAE
- Strong interpersonal, facilitation, and presentation skills
- Strong quantitative and analytical skills
- MS Office proficiency
- Previous automotive experience preferred
- Languages: Fluent English; Arabic an advantage