Novotel
Front Office Manager
- Permanent
- Medina, Saudi Arabia
- Experience 2 - 5 yrs
Job expiry date: 25/05/2026
Job overview
Date posted
10/04/2026
Location
Medina, Saudi Arabia
Salary
Undisclosed
Compensation
Job description
Novotel Madinah, a modern 4-star hotel strategically located 120 meters from Al-Masjid an-Nabawi in Madinah, Saudi Arabia, is seeking an experienced Front Office Manager to lead Front Office operations, Telephone Services, and Night Audit functions while maintaining exceptional brand service standards and maximizing profitability. The role involves overseeing day-to-day Front Office Operations, supervising guest arrivals and departures, managing room allocation, ensuring adherence to check-in/check-out procedures, and maximizing utilization of Property Management Systems (PMS) including Opera Cloud. The Front Office Manager will supervise lobby operations including car parking and porter services, maintain liaison with Engineering and Maintenance Coordination teams, and manage Night Audit in collaboration with the Financial Controller ensuring financial accuracy and operational integrity. The position requires preparation of detailed Front Office monthly reports, performance metrics analysis, financial data analysis, trend identification, and forecasting. The role includes collaboration with Reservations Management to optimize room allocation, maximize revenue yield management, and enhance booking accuracy. Responsibilities also include adherence to Emergency Communication Procedures, acting as designated media contact, monitoring public areas cleanliness, and ensuring quality assurance standards. The Front Office Manager will recruit, train, develop, and mentor staff, manage departmental budgets, oversee guest relations, resolve complaints effectively, and ensure compliance with hospitality industry standards, guest service protocols, and hotel management software applications. The position requires proficiency in Microsoft Office Suite, operational reporting, financial reporting, and maintaining a visible leadership presence at the Front Desk and lobby during peak operational hours while delivering customer-centric hospitality experiences aligned with Accor brand standards for pilgrims, religious travelers, and leisure guests.
Required skills
Key responsibilities
- Lead and manage Front Office Operations, Telephone Services Operations, and Night Audit functions, ensuring adherence to brand service standards, operational procedures, and guest service protocols while maintaining operational excellence and maximizing profitability across all front office activities
- Oversee guest arrivals and departures, manage room allocation, supervise check-in/check-out procedures, coordinate with Reservations Management, and ensure seamless guest experience through accurate Property Management Systems (PMS) utilization including Opera Cloud
- Supervise lobby operations including car parking, porter services, front desk services, and public area presentation, ensuring cleanliness, efficiency, quality assurance, and professional guest interaction during peak operational periods
- Coordinate with Engineering and Maintenance Coordination teams to prioritize maintenance requests, monitor resolution timelines, ensure guest satisfaction, and maintain operational continuity of guest rooms and public areas
- Manage Night Audit operations in collaboration with Financial Controller, ensure transaction accuracy, validate financial records, reconcile reports, and maintain integrity of financial data and operational reporting
- Prepare detailed Front Office monthly reports including performance metrics analysis, financial data analysis, occupancy trends, forecasting, revenue yield management, and operational improvement recommendations
- Recruit, train, develop, and mentor front office staff, manage scheduling, oversee training programs, evaluate performance, and maintain staffing levels to support operational requirements and service delivery standards
- Collaborate daily with cross-functional departments including Reservations, Engineering, Maintenance, and Finance, implement Emergency Communication Procedures, manage guest relations, resolve complaints, manage departmental budgets, and maintain visible leadership presence at Front Desk and lobby
Experience & skills
- Possess Bachelor's degree in Hotel Management, Hospitality Administration, or related field with minimum 3-5 years progressive experience in Front Office management or leadership role within hospitality industry
- Demonstrate expertise in Front Office Operations, Property Management Systems (PMS), Opera Cloud, Night Audit processes, Reservations Management, and hotel management software applications
- Exhibit strong commercial and business acumen with proven experience in financial data analysis, budget management, performance metrics analysis, forecasting, and revenue yield management
- Maintain proficiency in Microsoft Office Suite, reporting tools, operational dashboards, and Front Office monthly reporting requirements
- Demonstrate comprehensive knowledge of hospitality industry standards, guest service protocols, check-in/check-out procedures, room allocation strategies, and lobby operations management
- Show experience in recruiting, training, developing, and mentoring front office teams, managing staff performance, and supporting operational staffing requirements
- Demonstrate ability to coordinate with Engineering and Maintenance Coordination teams, manage Emergency Communication Procedures, and maintain operational continuity during varied shifts including evenings, weekends, and holidays
- Maintain fluency in English language, guest relations expertise, complaint resolution capability, and ability to collaborate with cross-functional departments while managing Front Office departmental budgets and operational objectives