Four Seasons Middle East
Assistant Front Office Manager (Luxury Hotel â Guest Services & Operations)
- Permanent
- Abu Dhabi, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 31/03/2026
Job overview
Date posted
14/02/2026
Location
Abu Dhabi, United Arab Emirates
Salary
Undisclosed
Compensation
Job description
The Assistant Front Office Manager at Four Seasons Abu Dhabi at Al Maryah Island is responsible for overseeing the full operations of the Front Desk and ensuring that all guest services are delivered with exceptional quality, professionalism, and in line with luxury brand standards. The role includes supervising Front Desk Supervisors, Receptionists, and overnight staff, scheduling shifts to optimize service within budgetary guidelines, and training and coaching the Front Desk team to maintain high performance. The Assistant Manager monitors arrivals and departures, particularly for VIP and Elite guests, coordinates room availability and rates to maximize occupancy and revenue, and ensures proper handling of guaranteed reservations and guest relocations. Additionally, the role includes reviewing and approving financial transactions including Paid Outs, Rebates, Petty Cash, Direct Billings, and checking cashiersâ work for accuracy and compliance. The Assistant Manager handles guest complaints and service recovery, conducts inspections of guest rooms, and monitors hotel operations across all departments to maintain service and operational standards. The role requires close coordination with other Assistant Managers, the Night Manager, and department heads to manage issues, requests, and operational challenges effectively, and acts in the absence of senior management for guest and staff safety, security, and well-being. The position involves using hotel computer systems, PBX, and other tools for check-ins, check-outs, night audits, report generation, and ensuring seamless communication between shifts. The role demands high-level understanding of Rooms operations, strong interpersonal skills, proactive problem-solving, and the ability to provide personalized recommendations to enhance guest satisfaction.
Required skills
Key responsibilities
- Supervise and manage all Front Desk operations, including monitoring arrivals, departures, VIP guests, and ensuring smooth coordination of guest services across the hotel.
- Schedule and allocate shifts for Front Desk Supervisors and Receptionists to deliver maximum service within budgeted guidelines, maintaining high levels of operational efficiency and guest satisfaction.
- Train, coach, and evaluate the Front Desk team, providing feedback, performance appraisals, and disciplinary action when necessary to uphold luxury service standards.
- Coordinate closely with the Night Manager and other Assistant Managers to follow up on special guests, operational issues, and service requests, ensuring seamless service delivery across all shifts.
- Control room rate availability, optimize revenue during high occupancy periods, manage guest relocations, and liaise with other hotels for full house or blackout dates.
- Ensure compliance with all credit procedures, reviewing high balance reports, resolving credit issues with Accounting, and overseeing Paid Outs, Rebates, Petty Cash Reimbursements, Direct Billings, and cashier reconciliations at shift end.
- Inspect guest rooms and hotel facilities, monitor maintenance requests through HotSOS, complete Housekeeping reports, and follow up on discrepancies to ensure operational excellence.
- Handle guest complaints, service recovery, and requests in person or via phone, ensuring timely resolution and reporting actions taken to Front Office Manager using Glitch Database and other communication tools.
- Act in the absence of senior management for matters related to guest and employee safety, security, and well-being, and assist in emergency situations according to established procedures.
- Coordinate arrivals, departures, billing requirements, and reservations with Sales, Catering, and Reservations departments to ensure accuracy and efficiency in hotel operations.
- Supervise overnight staff and coordinate with departments such as PBX, Reservations, Valet Parking, Concierge, and Bell Staff to maintain high standards of service and operational performance.
- Monitor VIP guest communications, wake-up calls, and guest requests to ensure exceptional and personalized guest experiences.
- Perform additional tasks or projects as assigned by Front Office Manager, Night Manager, or Assistant Director of Rooms, supporting overall hotel operations and team development.
Experience & skills
- A minimum of 2â3 years of experience in a similar role within a luxury hotel brand, with strong knowledge of Front Office and Rooms operations.
- Proven ability to manage, train, and lead a Front Desk team, supervise overnight operations, and handle VIP guest relations and service recovery.
- High-level understanding of hotel systems, procedures, guest check-in/out processes, night audit procedures, and financial transaction oversight including credit and petty cash management.
- Excellent interpersonal, verbal, and written communication skills, with fluency in English and ability to interact effectively with guests, multi-cultural teams, and senior management.
- Outgoing personality with a proactive, can-do attitude, demonstrating problem-solving skills, attention to detail, and the ability to work under pressure in a fast-paced luxury hospitality environment.
- Ability to coordinate across multiple hotel departments, handle emergency and safety procedures, monitor operational standards, and ensure compliance with luxury brand policies and procedures.
- Professional appearance, high level of integrity, and strong commitment to delivering exceptional guest experiences consistent with Four Seasons brand standards.