Key responsibilities

• Hold full accountability for the overall operational and financial performance of the resort, including revenue, operational profits, and guest satisfaction
• Lead and oversee all departments including Rooms, Food and Beverage, Sales and Marketing, Revenue, Finance, Facilities, IT, and Human Resources across pre-opening and operational phases
• Drive revenue growth, operational efficiency, and profitability through disciplined financial management, forecasting, and execution of the annual business plan
• Monitor key performance drivers including sales, guest satisfaction, colleague engagement, quality assurance, and asset protection
• Align operational decisions, management style, and practices with corporate vision, values, standards, and governance requirements
• Build strong relationships with the owning company, providing transparent communication on performance and strategic priorities
• Provide clear direction to the Executive Committee, foster open dialogue, and maintain a culture of accountability, collaboration, and high standards
• Inspire and guide colleagues to deliver personalised and instinctive luxury guest experiences
• Attract, retain, and develop high-potential talent while creating an inclusive environment that values diversity and innovation
• Ensure compliance with all government regulations, health and safety requirements, emergency procedures, and corporate programmes
• Safeguard resort assets through capital planning, maintenance oversight, and long-term asset protection strategies
• Represent the resort in key sales activities, stakeholder engagements, and community initiatives to promote brand reputation and strategic objectives