Job description

The Senior Specialist – Retail Wealth Products role at Abu Dhabi Commercial Bank (ADCB) operates within the Retail Banking Group (RBG), which supports retail and micro-business customers by providing expert financial advice and a full suite of specialist products and services including conventional banking and Shari’ah compliant banking solutions. The position focuses on supporting the development, enhancement, and performance monitoring of wealth products and investment products offered to retail customers. The role contributes to the design, enhancement, and implementation of retail wealth products while ensuring alignment with evolving market trends, customer financial needs, and regulatory compliance requirements applicable to banking and investment services in the UAE. The position includes monitoring product performance by tracking key performance indicators (KPIs), conducting data analysis, and preparing performance reports that support strategic decision-making and continuous improvement in product offerings. The specialist is responsible for developing and maintaining customer communication materials including product collaterals, term sheets, and campaign documentation to support customer engagement and acquisition initiatives. Market research and competitor benchmarking are performed to identify opportunities for product innovation, differentiation, and improved competitiveness within the retail banking wealth management market. The role requires ensuring adherence to regulatory compliance standards and internal risk policies through participation in audits, maintenance of documentation, and support of process updates. The position also supports digital banking initiatives by assisting with the implementation of digital tools and system enhancements designed to improve product delivery, operational efficiency, and the overall customer experience. Responsibilities also include adhering to organisational policies, processes, systems, and standard operating procedures while maintaining high standards of service delivery to internal stakeholders and external banking customers. The role requires strong data analysis and reporting capabilities as well as proficiency in advanced Microsoft Office tools including Microsoft Excel, Microsoft Word, and Microsoft PowerPoint to support reporting, documentation, and product management activities within the retail banking wealth product portfolio.