Astrolabs
Client Relations Associate - HR, PRO, GRO
- Permanent
- Riyadh, Saudi Arabia
- Experience 2 - 5 yrs
Report job as expired
Job expiry date: 07/07/2025
Job overview
Date posted
23/05/2025
Location
Riyadh, Saudi Arabia
Salary
SAR Undisclosed per month
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
07/07/2025
Job description
AstroLabs is hiring a Client Relations Associate - HR, PRO, GRO to support high-growth companies entering the Saudi market. Based in Riyadh, youâll manage post-business setup services including government relations, client operations, and service enhancements. Your role spans from onboarding to offboarding clients, ensuring top-notch support and a seamless experience through strong communication and operational execution. This is a pivotal opportunity to contribute to Saudi Arabiaâs Vision 2030 while building a dynamic career in a fast-paced, client-focused environment.
Required skills
client relationship management
government relations
HR operations
PRO services
GRO services
visa processing
iqama renewal
CRM management
business setup support
post setup operations
license renewal
sponsorship transfers
Saudization compliance
payroll support
insurance assistance
data entry
Microsoft Excel
government portal management
customer onboarding
Key responsibilities
- Liaise with government entities (e.g., MISA, MC, MOFA, Chamber of Commerce) online and in person to deliver post-business setup services
- Execute post-business setup services including license renewals, work permits, iqamas, visas, sponsorship transfers, Saudization, payroll, and insurance assistance
- Maintain internal systems and CRM to accurately capture and track client data
- Proactively address client needs and concerns while enhancing satisfaction and retention
- Own the client journey from onboarding to offboarding with consistent updates and feedback loops
- Collaborate with management to escalate and resolve client and operational issues
- Promote additional services through upselling and cross-selling
- Contribute to product development by improving current offerings and proposing new services
- Maintain high standards in client communication and represent AstroLabsâ brand values
- Ensure compliance with regulatory and internal processes across all operations
Experience & skills
- Previous experience in client operations or customer service roles in Saudi Arabia
- Fluent in Arabic and English (written and spoken)
- Strong communication, prioritization, and organizational skills
- Experience using CRM systems
- Knowledge of government processes and portals related to business setup and HR in KSA
- Proficient in Microsoft Office, especially Excel
- Track record of working in KPI-driven environments
- Ability to work independently and collaboratively in a fast-paced setting
- Demonstrated integrity, accountability, and customer orientation
- Ability to travel locally and liaise with government departments as needed
