Standard Chartered UAE
Universal Banker
- Permanent
- Sharjah, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 04/01/2026
Job overview
Date posted
20/11/2025
Location
Sharjah, United Arab Emirates
Salary
Undisclosed
Compensation
Salary only
Experience
2 - 5 yrs
Seniority
Entry level
Qualification
Bachelors degree
Expiration date
04/01/2026
Job description
The Universal Banker supports branch service efficiency by strictly adhering to account opening procedures, performing cash and clearing services, and maintaining coordination with operations staff to deliver prompt service. The role requires full compliance with AML, CDD, and money laundering prevention procedures, along with the ability to detect suspicious transactions, money laundering, and forgeries. Responsibilities include guiding customers to digital services, meeting transaction-processing standards, capitalising on cross-sell opportunities, identifying customer needs, improving workflow and processes, and ensuring adherence to Global Process Standards on Customer Data Confidentiality. The role also involves highlighting security concerns, keeping clients informed of new banking products and promotional activities, and delivering optimal customer service through efficient management within the branch environment.
Required skills
Key responsibilities
- Ensure account opening procedures are strictly adhered to in accordance with policies and guidelines
- Perform cash and clearing services within branch standards
- Maintain close coordination with operations staff to deliver prompt and excellent customer service
- Apply AML and CDD guidelines and compliance policies and business processes
- Ensure optimal customer service through efficient management
- Highlight security concerns to the Branch Operation and Service Manager
- Detect suspicious transactions, money laundering, and forgeries
- Initiate and drive efforts to achieve set targets and service standards
- Meet and greet customers efficiently
- Guide customers toward digital banking services
- Assess customer needs and problems and guide them accordingly
- Meet transaction processing standards
- Comply with all relevant money laundering prevention procedures
- Capitalize on cross-selling opportunities
- Improve workflow and processes to maintain high-quality service delivery
- Inform clients of new products, services, and promotional activities
Experience & skills
- Strong communication skills
- Customer service background
- Basic MS Office skills
- Understanding of AML and banking regulations
- Cash management experience
