Job description

The Telesales Executive at Cigna Healthcare in Dubai is responsible for delivering basic technical, administrative, and operational sales tasks within a regulated healthcare insurance environment, reporting to the Telesales Manager and supporting international markets. The role involves handling inbound customer queries from web-based customers, generating outbound sales calls from leads generated via website channels, and managing the sales process to ensure accurate, efficient, and smooth customer journeys. The position includes responding to enquiries related to eligibility, plan benefit coverage, policy terms and conditions, achieving first-call resolution, and meeting pre-determined sales targets while maintaining productivity and quality standards. The role requires using computerized systems for tracking, information gathering, troubleshooting, and maintaining accurate customer records and files. The Telesales Executive is expected to adhere to regulatory targets within territorial limits, sell with integrity, treat customers fairly, and collaborate with internal colleagues including client management teams and medical team staff to resolve customer issues. Additional responsibilities include supporting less experienced team members, identifying process improvements, performing telemarketing duties under close supervision, and executing ad hoc tasks as required. The role requires experience in telemarketing insurance sales, inbound and outbound sales processes, regulatory awareness, and system navigation skills. The position offers eligibility for sales incentive compensation and requires the ability to work within a highly regulated environment while supporting Cigna Healthcare’s mission to guide customers through the healthcare system and improve health outcomes.