Job description

The Assistant Director of Rooms at Nujuma, a Ritz-Carlton Reserve, is responsible for assisting in planning, developing, implementing, and evaluating the quality of the property's Rooms Operations, ensuring compliance with brand standards and procedures while maximizing guest satisfaction, employee engagement, and financial performance. The role supports Front Office, Housekeeping, and Engineering/Maintenance operations, monitors room rates, promotions, and specials, reviews room operations reports, and temporarily supervises all Rooms Operations areas in the absence of Room Operations management. The position requires managing departmental budgets, verifying room rate accuracy, analyzing operating statements, payroll progress reports, and controllable expenses, and understanding the impact of Rooms Operations on overall property financial goals. The Assistant Director of Rooms supports exceptional customer service by interacting with guests, reviewing comment cards, handling guest complaints, monitoring service behaviors, using guest information tracking systems for repeat guest recognition, and enhancing guest experience through judgment and operational expertise. The role also includes managing human resources activities such as supervising staffing levels, scheduling employees, conducting performance appraisals, participating in hiring decisions, coaching and counseling employees, overseeing training initiatives, tracking time and attendance, assisting with payroll functions, and ensuring compliance with company policies, standards, and procedures. The position ensures compliance with Ritz-Carlton Gold Standards, service vision, and luxury hospitality standards while driving operational excellence, financial performance, and guest satisfaction within Rooms Operations.