
Marriott International MENA
Assistant Director of Rooms
- Permanent
- Riyadh, Saudi Arabia
- Experience 2 - 5 yrs
Job expiry date: 17/05/2026
Job overview
Date posted
02/04/2026
Location
Riyadh, Saudi Arabia
Salary
Undisclosed
Compensation
Job description
The Assistant Director of Rooms at Nujuma, a Ritz-Carlton Reserve, is responsible for assisting in planning, developing, implementing, and evaluating the quality of the property's Rooms Operations, ensuring compliance with brand standards and procedures while maximizing guest satisfaction, employee engagement, and financial performance. The role supports Front Office, Housekeeping, and Engineering/Maintenance operations, monitors room rates, promotions, and specials, reviews room operations reports, and temporarily supervises all Rooms Operations areas in the absence of Room Operations management. The position requires managing departmental budgets, verifying room rate accuracy, analyzing operating statements, payroll progress reports, and controllable expenses, and understanding the impact of Rooms Operations on overall property financial goals. The Assistant Director of Rooms supports exceptional customer service by interacting with guests, reviewing comment cards, handling guest complaints, monitoring service behaviors, using guest information tracking systems for repeat guest recognition, and enhancing guest experience through judgment and operational expertise. The role also includes managing human resources activities such as supervising staffing levels, scheduling employees, conducting performance appraisals, participating in hiring decisions, coaching and counseling employees, overseeing training initiatives, tracking time and attendance, assisting with payroll functions, and ensuring compliance with company policies, standards, and procedures. The position ensures compliance with Ritz-Carlton Gold Standards, service vision, and luxury hospitality standards while driving operational excellence, financial performance, and guest satisfaction within Rooms Operations.
Required skills
Key responsibilities
- Assist in planning, developing, implementing, and evaluating Rooms Operations including Front Office, Housekeeping, and Engineering/Maintenance operations to ensure compliance with Ritz-Carlton brand standards and property goals while improving guest satisfaction and financial performance
- Monitor room rates, specials, and promotions, verify room rate accuracy, review room operations reports, and support revenue optimization initiatives to maximize financial performance and occupancy levels
- Temporarily supervise all areas of Rooms Operations in the absence of Rooms Operations management, operate department equipment, report malfunctions, and ensure employees have proper supplies and uniforms
- Support budget management by analyzing operating statements, payroll progress reports, and controllable expenses while ensuring departmental financial objectives and property goals are achieved
- Interact with guests to obtain feedback on service levels and product quality, respond to guest complaints, review guest satisfaction results and comment cards, and implement service improvement initiatives
- Supervise staffing levels, schedule employees according to business demands, track time and attendance, assist with payroll processing, and ensure operational coverage for all Rooms Operations functions
- Conduct employee performance evaluations, participate in hiring decisions, coach and counsel employees, manage disciplinary procedures, and supervise ongoing training initiatives
- Ensure compliance with loss prevention policies, operational standards, and procedures while overseeing daily shift operations and driving employee engagement through feedback sessions and action plans
Experience & skills
- Possess High school diploma or GED with minimum 4 years experience in guest services, front desk, housekeeping, or related professional area, or hold a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with minimum 2 years experience
- Demonstrate experience in Rooms Operations including Front Office, Housekeeping, and Engineering/Maintenance operations within luxury hospitality or resort environments
- Exhibit knowledge of room rates management, revenue optimization, operating statements, payroll progress reports, and controllable expenses management
- Demonstrate experience supervising teams, managing staffing levels, scheduling employees, and overseeing time and attendance tracking
- Show proficiency in guest satisfaction tracking, guest information tracking systems, repeat guest recognition programs, and handling guest complaints
- Demonstrate ability to conduct employee performance appraisals, participate in hiring decisions, coach and counsel employees, and manage disciplinary procedures
- Possess knowledge of loss prevention policies, departmental equipment operation, operational standards, and compliance procedures
- Demonstrate ability to support budget management, financial performance monitoring, and Rooms Operations reporting