
Salla
Senior Quality and Technical Operation Analyst
- Permanent
- Jeddah, Saudi Arabia
- Experience 5 - 10 yrs
Job expiry date: 12/05/2026
Job overview
Date posted
28/03/2026
Location
Jeddah, Saudi Arabia
Salary
Undisclosed
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Senior & Lead
Qualification
Bachelors degree
Expiration date
12/05/2026
Job description
The Senior Quality & Technical Operation Analyst at Salla is responsible for ensuring the quality and reliability of products and services while optimizing technical operations. The role involves developing, compiling, and overseeing a variety of reports including SLA reports and Operational Excellence reports, fostering knowledge sharing, developing best practices, and establishing documentation standards. The analyst drives continuous process improvement by identifying inefficiencies and implementing scalable solutions, supports testing, troubleshooting, and improvement of reporting systems, monitors data quality, validates results, and ensures data integrity and normalization. Additionally, the role includes performing exploratory data analysis (EDA) to identify patterns, trends, and opportunities in complex datasets, building and maintaining dashboards, reports, and visualizations using BI tools like Looker, Power BI, and Metabase, and providing actionable insights to stakeholders through reports, dashboards, and presentations. Basic technical knowledge of E-commerce platforms, SQL, Python, or other scripting languages is leveraged for advanced data manipulation, automation, and implementing process improvements.
Required skills
Key responsibilities
- Develop, compile, and oversee reports including SLA reports, Operational Excellence reports, and performance-related reports
- Foster knowledge sharing, develop best practices, and establish documentation standards within the team
- Drive continuous process improvement by identifying inefficiencies and implementing scalable solutions
- Support testing, troubleshooting, and improvements of reporting systems
- Monitor data quality, validate results, and support initiatives for data integrity and normalization
- Perform exploratory data analysis (EDA) to identify patterns, trends, and opportunities in complex datasets
- Use BI tools to build and maintain dashboards, reports, and visualizations that support business needs and decision-making
- Interpret data and provide actionable insights to stakeholders through reports, dashboards, and presentations
Experience & skills
- Bachelor's degree in Business, Data Analytics, Information Technology, or a related field
- 5+ years of experience creating and managing reports, preferably within an E-commerce environment
- Strong analytical skills with the ability to interpret complex data and provide actionable insights
- Proficiency in BI/visualization tools such as Looker, Power BI, Metabase, or similar
- Basic technical knowledge of E-commerce platforms and their data structures
- Eagerness to learn and willingness to dive deep into data validation
- Experience with SQL, Python, or other scripting languages for advanced data manipulation and automation (preferred)
- Change management expertise to implement new processes, tools, and automation initiatives across teams