Job description

The Senior Quality & Technical Operation Analyst at Salla is responsible for ensuring the quality and reliability of products and services while optimizing technical operations. The role involves developing, compiling, and overseeing a variety of reports including SLA reports and Operational Excellence reports, fostering knowledge sharing, developing best practices, and establishing documentation standards. The analyst drives continuous process improvement by identifying inefficiencies and implementing scalable solutions, supports testing, troubleshooting, and improvement of reporting systems, monitors data quality, validates results, and ensures data integrity and normalization. Additionally, the role includes performing exploratory data analysis (EDA) to identify patterns, trends, and opportunities in complex datasets, building and maintaining dashboards, reports, and visualizations using BI tools like Looker, Power BI, and Metabase, and providing actionable insights to stakeholders through reports, dashboards, and presentations. Basic technical knowledge of E-commerce platforms, SQL, Python, or other scripting languages is leveraged for advanced data manipulation, automation, and implementing process improvements.