Qatar Airways
Airport Services Manager – Ground Operations (Dammam)
- Permanent
- Dammam, Saudi Arabia
- Experience 5 - 10 yrs
Job expiry date: 31/03/2026
Job overview
Date posted
14/02/2026
Location
Dammam, Saudi Arabia
Salary
SAR 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
31/03/2026
Job description
The Airport Services Manager at Qatar Airways in Dammam, Saudi Arabia, is responsible for overseeing and managing safe, secure, and cost-effective ground operations at the station, ensuring compliance with regulatory requirements, operational efficiency, and delivery of 5-star customer service. The role serves as the primary liaison with local airport handling management, airport authorities, government agencies, and Qatar Airways senior management. It involves evaluating passenger handling strategies, forecasting manpower needs for peak, seasonal, or additional flights, and coordinating with One World Carrier partners during operational disruptions. The Manager oversees the Aircraft Turnaround Check (ATC), ensures proper cabin service door operations, manages crisis situations, and contributes to process improvement initiatives. Additionally, the position includes leadership of the airport operations team, fostering teamwork, coaching and mentoring staff, and ensuring adherence to safety standards, operational policies, and airline service protocols. The role demands a comprehensive understanding of airline and airport operations, operational planning, emergency management, and customer service optimization.
Required skills
Key responsibilities
- Oversee and manage daily airport operations to ensure safe, secure, and efficient ground handling in alignment with Qatar Airways standards and regulatory requirements.
- Serve as the primary liaison with local Airport Handling Management, airport authorities, and government agencies, representing Qatar Airways at the Airport AOC and other formal meetings.
- Evaluate alliance strategies and passenger handling plans in conjunction with RMAS to optimize operational efficiency and accommodate seasonal or additional flights.
- Assess and forecast manpower requirements, scheduling, and resource allocation to meet operational peaks, holidays, and special flight requirements.
- Manage and motivate airport operations personnel, fostering teamwork, providing coaching and mentorship, and supporting skill development.
- Coordinate and respond to emergencies, operational disruptions, and the Qatar Airways Special Assistance Program to ensure continuity of service.
- Provide inputs and recommendations for process improvements, service enhancements, and operational efficiencies across all airport service areas.
- Ensure Aircraft Turnaround Check (ATC) duties are performed safely, including oversight of aircraft cabin service door operations to mitigate safety risks.
- Collaborate with One World Carrier partners during disruptions and crises to ensure operational continuity and minimize impact to passengers and services.
- Prepare and deliver accurate reports, documentation, and recommendations regarding airport operations, performance, and service improvements to senior management.
Experience & skills
- Relevant Bachelor's degree or higher in a related field.
- Minimum of 5 years of relevant experience in airport or airline operations with proven managerial experience.
- Demonstrated expertise in crisis management and emergency response within an airline environment.
- Extensive knowledge of airline and airport operations, including passenger handling, aircraft turnaround, ground services, and regulatory compliance.
- Strong organizational, management, and analytical skills to assess, plan, and optimize operational programs, policies, and procedures.
- Excellent command of English, both written and spoken; additional language skills are advantageous.
- Proven ability to mentor, coach, and develop team members, delegate tasks effectively, and foster collaboration and high-performance teamwork.
- Ability to work under pressure, manage multiple operational priorities, and maintain high standards of customer service and safety.
- Experience with program development, budget preparation, and administration within an operational setting.
- Strong interpersonal skills with the ability to liaise effectively with internal departments, senior management, airport authorities, and government agencies.