Job overview
Date posted
02/10/2025
Location
Jeddah, Saudi Arabia
Salary
SAR 15,000 - 20,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
16/11/2025
Job description
The Department Manager at Fendi in Jeddah is responsible for supporting the Store Manager in organizing and operating the department to meet KPIs and achieve sales and profitability goals. This includes leading and developing the department’s business through strategic category management, analyzing performance, implementing action plans, and managing stock and visual merchandising to company standards. The role requires delivering high-level customer service, leveraging clienteling tools, managing CRM activities, and improving customer satisfaction including mystery shopper scores. The manager will oversee inventory accuracy, shrink rates, and ensure efficient merchandise display and storage. In addition, they will coach and motivate team members, organize staffing to meet business needs, and conduct training sessions aligned with company strategy. The role also entails reporting stock issues and maintaining brand standards while acting as a category ambassador to clients.
Required skills
Key responsibilities
- Lead and develop the department's business with strategic understanding and stakeholder alignment
- Monitor and achieve departmental KPIs and set performance targets for the team
- Analyze category business and implement action plans to improve performance
- Track competitor activities and provide feedback to Store Manager
- Use clienteling tools to meet department and store goals
- Deliver exceptional customer service and manage service quality standards
- Improve mystery shopper results through action plans
- Implement CRM tools to build customer loyalty
- Act as brand ambassador for category and educate VIP and new clients
- Manage merchandise display, storage, and maintenance
- Maintain inventory accuracy and manage shrink rates
- Report out-of-stock items on bestsellers to stock and merchandising teams
- Align visual merchandising with sales performance
- Discuss individual performance monthly and coach team members
- Motivate and organize team according to business needs and delegate tasks
- Translate strategic goals into actionable objectives
- Conduct category and in-store training sessions
Experience & skills
- Minimum 5 years’ experience in a supervisor role in fashion/luxury sales
- Experience with relevant product category
- Bachelor's degree or equivalent preferred
- Fluent in English
- Maintain high personal image standards
- Strong selling and communication skills
- Excellent relationship-building skills, self-reliant, and patient
- Demonstrate confidence, professionalism, and strong organizational skills
- Client-focused with strong business acumen
- Possess administration and financial skills
- Proficient in computer and retail management systems
- Goal-oriented and capable of multitasking
- Strong knowledge and/or interest in fashion/luxury industry