Bain & Company
Lead, Design
- Permanent
- Riyadh, Saudi Arabia
- Experience 5 - 10 yrs
Job overview
Date posted
22/09/2025
Location
Riyadh, Saudi Arabia
Salary
SAR 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Senior & Lead
Qualification
Bachelors degree
Expiration date
06/11/2025
Job description
Bain & Company’s AI, Insights & Solutions (AIS) team is seeking a Lead, Design to shape transformative digital products, services, and ventures. This role involves leading the end-to-end strategic design process, from research and ideation to prototyping, validation, and scaling. Based in Dubai or Riyadh, the Lead will engage with senior client stakeholders across the Middle East and EMEA, ensuring impactful outcomes while contributing to Bain’s reputation for innovation and excellence. Designers will apply design thinking to reframe problems around user needs, translate insights into business opportunities, and help launch and scale new business models.
Required skills
strategic design
design thinking
agile methods
user research
ux design
ui design
service design
digital product design
omnichannel experience design
prototyping
qualitative research
quantitative analysis
customer journey mapping
persona development
figma
miro
webflow
adobe creative suite
genai design tools
storytelling
Key responsibilities
- Lead the full strategic design process hands on to transform customer insights into impactful opportunities for growth
- Lead qualitative research and synthesize learnings from both, qualitative and quantitative sources into actionable insights and tangible artifacts (e.g. personas, customer journey maps, opportunity maps)
- Facilitate ideation workshops and creative sessions
- Envision and conceptualize new business ideas and services with game-changing potential and bring them to life through creative storytelling
- Iteratively design and refine solutions through low- to high-fidelity prototyping
- Design and run experiments and pilots to validate/evaluate new products, services or businesses
- Work closely with project management to support cross-functional process management and project delivery and ensure that AIS delivers successfully
- Help ensure that AIS is successful at delivering high-impact results
- Independently lead design portion of project work; independently design workplans for own and design team on the project, identify, prioritize, and execute on highest value add activities, oversee work for more junior designers
- Consistently help build alignment on project priorities and backlog; enable seamless relationship with multi-disciplinary teams, i.e., management consultants, data scientists, engineers, etc.
- Effectively collaborate with, co-create with, and influence multiple stakeholders (project team, client team, experts, outside partners)
- Build relationships with senior-level client stakeholders
- Help to bring Bain to the next level as a business
- Enhance AIS brand through support of external marketing activities
- Play an active role in the recruitment of new design talent across EMEA and in our growing team in EMEA in particular
- Build the AIS knowledge base by capturing learnings from client engagements
- Teach and transfer knowledge, expertise, and capabilities to Bain teams and client teams
- Serve as a supervisor for more junior members of the (design) team
- Support on client business development for AIS i.e. preparing proposals and building relationship across Bain EMEA offices
Experience & skills
- 5-7 years of hands-on experience shaping digital products, services, and/or new ventures (or equivalent experience) in roles such as Service Designer, Value Proposition/Business Designer or CX/Digital Product Designer
- A thorough, practiced, understanding of Design Thinking and Agile methods
- Skillset expertise focused on strategic design, research, UX/UI, service design, omnichannel experience design, and/or digital product design
- Experience leading workstreams independently and overseeing more junior designers
- Comfort with and passion for all parts of the design process, from early-stage insights gathering, to strategy definition, concepting, and prototyping
- Fluency in working with state of collaboration and prototyping tools (e.g., Figma, Miro, Webflow, Adobe CS), exposure to GenAI Design tools
- Excellent communication, presentation and collaboration skills
- A highly ambitious and entrepreneurial spirit with the ability to thrive in a dynamic and fast-paced environment, comfortable with ambiguity
- This role requires some travel in region - up to 40% travel to clients across Middle East/EMEA
- Fluency in Arabic and English is a mandatory requirement
- Experience working on Middle East-based projects and a good understanding of cultural design norms in the region
- Experience working in a client services environment
- An understanding of the role of design and its value in impacting business strategies
- Passion for expanding Service Design practice and exploring emerging industry trends e.g. GenAI, behavioural design, immersive experience
- Aptitude in European languages is welcomed, in particular French and Spanish