Job description

The Relationship Officer – POS Loans role within First Abu Dhabi Bank operates under the Personal, Wealth & Business Banking division and focuses on driving sales performance for POS loan products through new-to-bank acquisition and expansion of the existing client base. The role is responsible for meeting and exceeding monthly and annual sales targets while ensuring strict compliance with KYC, compliance policies, and internal banking processes. The position requires conducting customer field visits, performing detailed case analysis, and providing complete and accurate customer information to support credit and onboarding decisions. The role emphasizes high-quality client onboarding, transparent product offering, avoidance of mis-selling, proactive customer issue resolution, and continuous participation in learning and development programs. The role also involves maintaining sales performance reports, identifying cross-sell opportunities across other business divisions, monitoring competitor offerings, and contributing suggestions to improve banking products and processes within a regulated financial services environment.