Job description

In this role you will focus on relationship management and enterprise client management at OpenText, selling the value of OpenText Maintenance and Support Programs and driving retention as well as growth. You will manage enterprise client accounts and channel relationships, quoting, positioning upsells, following up regularly, and closing renewals. You are responsible for providing exceptional service by reaching out via phone and face-to-face meetings on a consistent basis, building strong client relationships and providing a consultative, proactive process for producing competitive renewal quotes. Your responsibilities include consulting with internal sales teams to prepare renewal quotes, overcoming objections through negotiation, and adjusting quotes as needed to ensure competitiveness. You will maintain and update reporting systems used for research and provide accurate forecasts within your sales support territory. You are responsible for developing ongoing lead generation and pipeline through innovation and client insight to gain new maintenance renewal contracts. In this role you will become a trusted advisor for clients regarding their support needs, cultivating an environment of mutual value between OpenText and clients. You will demonstrate high attention to detail reviewing and processing incoming purchase orders and payments, and you will consistently look to enhance the renewal process and procedures while working within a strong team environment.