Tamara
Team Lead - Partner Care
- Permanent
- Riyadh, Saudi Arabia
- Experience 2 - 5 yrs
Job expiry date: 15/05/2026
Job overview
Date posted
31/03/2026
Location
Riyadh, Saudi Arabia
Salary
SAR 15,000 - 20,000 per month
Compensation
Salary only
Experience
2 - 5 yrs
Seniority
Senior & Lead
Qualification
Bachelors degree
Expiration date
15/05/2026
Job description
The Team Lead - Partner Care (Voice) at Tamara is responsible for overseeing customer service representatives, ensuring high-quality partner support, and managing daily contact center operations. The role focuses on coaching team members, resolving customer issues, and driving operational excellence within a fast-paced fintech environment.
Required skills
Customer Service Management
Contact Center Operations
Team Leadership
Performance Management
Coaching & Mentoring
Voice Support Operations
Customer Experience
Complaint Resolution
Operational Monitoring
Stakeholder Communication
Process Improvement
Documentation Management
Training & Development
Problem Solving
Quality Assurance
Key responsibilities
- Oversee and monitor customer service team performance
- Provide coaching and performance feedback to team members
- Manage daily contact center operations
- Assist representatives in handling complex customer issues
- Train staff on customer service practices and company policies
- Investigate and resolve partner complaints
- Monitor returns, exchanges, and service requests
- Maintain customer service documentation
- Support implementation of service policies
- Drive service quality and operational improvements
- Ensure excellent partner experience
- Collaborate with internal stakeholders
Experience & skills
- Bachelor’s or Master’s degree in Business Administration or related field
- Up to 3 years experience in customer service or contact center
- At least 1 year experience as Team Lead or Supervisor
- Strong leadership and coaching skills
- Excellent communication skills
- Strong problem-solving ability
- Ability to work in fast-paced environment