Al Rajhi Bank
Anti-Fraud Officer
- Permanent
- Riyadh, Saudi Arabia
- Experience 2 - 5 yrs
Report job as expired
Job expiry date: 01/07/2025
Job overview
Date posted
17/05/2025
Location
Riyadh, Saudi Arabia
Salary
SAR Undisclosed per month
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
01/07/2025
Job description
To deal with the dedicated Anti-Fraud monitoring system by dealing with the system-generated alerts in order to validate and mitigate fraud risk 24/7 and investigate all internal/external fraud cases. Proceed with the pertinent actions against the received alerts to minimize the repercussions that the fraud may have. Contact the required parties customer / RM /Department /higher management, in urgent situations, as per the internal guidelines in order to ensure the company & the customer protection. Ensure immediately escalate to the line manager all risks & critical issues that is unable to be mitigation to assist for alternatives. Keep customer records reviewed on a daily basis to make sure the customer wallets transactions, history & behavior. Finalize all unchecked alerts. Provide a feedback about the system performance in a timely manner especially when there is a system error, down, slow, not functioning well, to take the necessary actions. Receive the calls from customers for checking and validating the suspected transaction. Receive and respond in a timely manner over the emails from acquirer banks/other financial companies. Investigate on all internal fraud under the guidelines and write a final report of each case.
Required skills
Key responsibilities
- Validate and mitigate fraud risk by reviewing system-generated alerts 24/7.
- Take immediate action on alerts to minimize fraud repercussions.
- Contact customers, relationship managers, departments, or higher management in urgent situations according to internal guidelines.
- Escalate unresolved critical issues or risks to the line manager for alternative actions.
- Review customer transaction history and behavior daily to monitor for unusual activity.
- Ensure all alerts are checked and finalized.
- Report system performance issues like errors, downtime, or slowness promptly.
- Respond to customer calls to verify suspected transactions.
- Respond to emails from acquirer banks and financial institutions in a timely manner.
- Conduct investigations into internal fraud cases and prepare final case reports.
Experience & skills
- Bachelorās degree in a relevant field is required.
- Masterās degree in a relevant field is preferred.
- 3ā6 years of experience in fraud prevention, banking, or financial crime investigation.
- Strong understanding of anti-fraud systems and monitoring tools.
- Experience handling customer and stakeholder communication in sensitive cases.
- Skilled in analyzing transaction behavior and generating reports.
- Knowledge of risk escalation and mitigation procedures.
