Job description

The role manages operational ownership of business systems including ERP, HR systems, supply chain modules, CRM, and omnichannel/contact-centre platforms, ensuring stability of core processes such as accounts payable and receivable, procure-to-pay, hire-to-retire, inventory management, customer engagement, and case management. Responsibilities include overseeing ticket movements, reconciliations, integration monitoring, workflow exceptions, segregation-of-duty hygiene, and audit compliance. The role drives delivery cadence, running weekly and monthly cycles for backlog grooming, sprint planning, UAT, and release management while maintaining dashboards, KPIs, and structured reporting for the Director of Technology. It requires extensive engagement with Finance, HR, SCM, Marketing, and Contact Centre leaders to gather requirements, validate them, perform impact assessments, and convert them into structured functional and technical designs. Solution design duties span finance, procurement, inventory, HR, CRM, and omnichannel processes, ensuring data consistency aligned with audit, reporting, and SoD compliance. The role coordinates with integration teams to maintain API, FBDI, HDL, and event-based flows. Vendor governance across ERP, CRM, CX, and business platforms includes managing SLAs, escalations, feature adoption, renewals, and validating deliverables. The role leads the Business Applications Pod, driving task allocation, performance tracking, upskilling, and maintaining ERP, CRM, and contact-centre proficiencies. Responsibilities include building dashboards for system performance, adoption, SLA management, reconciliations, and backlog insights; ensuring internal controls, SoD frameworks, audit readiness, HR confidentiality, documentation, SOPs, DR, patching cycles, and application hardening. Technical requirements include Oracle functional experience across finance or technical consulting in Oracle ERP Suite, OAC, ODI, ADW, CRM systems, omnichannel/contact-centre platforms, integrations, APIs, BI, OTBI, and analytics platforms, along with vendor governance and delivery management capabilities.