
Kings College Hospital London
Business Applications Manager
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 16/01/2026
Job overview
Date posted
02/12/2025
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
16/01/2026
Job description
The role manages operational ownership of business systems including ERP, HR systems, supply chain modules, CRM, and omnichannel/contact-centre platforms, ensuring stability of core processes such as accounts payable and receivable, procure-to-pay, hire-to-retire, inventory management, customer engagement, and case management. Responsibilities include overseeing ticket movements, reconciliations, integration monitoring, workflow exceptions, segregation-of-duty hygiene, and audit compliance. The role drives delivery cadence, running weekly and monthly cycles for backlog grooming, sprint planning, UAT, and release management while maintaining dashboards, KPIs, and structured reporting for the Director of Technology. It requires extensive engagement with Finance, HR, SCM, Marketing, and Contact Centre leaders to gather requirements, validate them, perform impact assessments, and convert them into structured functional and technical designs. Solution design duties span finance, procurement, inventory, HR, CRM, and omnichannel processes, ensuring data consistency aligned with audit, reporting, and SoD compliance. The role coordinates with integration teams to maintain API, FBDI, HDL, and event-based flows. Vendor governance across ERP, CRM, CX, and business platforms includes managing SLAs, escalations, feature adoption, renewals, and validating deliverables. The role leads the Business Applications Pod, driving task allocation, performance tracking, upskilling, and maintaining ERP, CRM, and contact-centre proficiencies. Responsibilities include building dashboards for system performance, adoption, SLA management, reconciliations, and backlog insights; ensuring internal controls, SoD frameworks, audit readiness, HR confidentiality, documentation, SOPs, DR, patching cycles, and application hardening. Technical requirements include Oracle functional experience across finance or technical consulting in Oracle ERP Suite, OAC, ODI, ADW, CRM systems, omnichannel/contact-centre platforms, integrations, APIs, BI, OTBI, and analytics platforms, along with vendor governance and delivery management capabilities.
Required skills
Key responsibilities
- Manage day-to-day operations of ERP, HR systems, supply chain modules, CRM, and omnichannel/contact-centre systems
- Oversee ticket movements, reconciliations, integration monitoring, workflow exceptions, SoD hygiene, and audit compliance
- Ensure stability of core business processes including AP/AR, procure-to-pay, hire-to-retire, inventory, customer engagement, and case management
- Run weekly and monthly cadences for backlog grooming, sprint planning, UAT cycles, business engagement, and release management
- Maintain operational dashboards, KPIs, and structured reporting to the Director of Technology
- Gather and validate requirements from Finance, HR, SCM, Marketing, and Contact Centre leadership
- Perform solution impact assessments and convert requirements into structured technical and functional designs
- Lead solution design across finance, procurement, inventory, HR, CRM, and omnichannel modules
- Ensure data consistency aligned with reporting, SoD compliance, and audit requirements
- Work with integration teams to maintain API, FBDI, HDL, and event-based data flows
- Govern vendors across ERP, CRM, CX, and business platforms including SLAs, escalations, renewals, and deliverable validation
- Lead and mentor the Business Applications Pod with structured task allocation, performance tracking, and upskilling plans
- Build dashboards for system performance, adoption, incident SLAs, reconciliations, and backlog insight
- Ensure internal controls, SoD frameworks, audit readiness, documentation, SOPs, DR, patching cycles, and application hardening
Experience & skills
- Bring strong hands-on Oracle functional experience across finance or technical consulting experience with Oracle ERP Suite
- Possess experience with OAC, ODI, and ADW
- Have experience with CRM and omnichannel/contact-centre systems
- Demonstrate knowledge of integrations, APIs, BI tools, OTBI, and analytics platforms
- Show proven ability to lead operational support teams and manage complex business stakeholders
- Display strong vendor governance and delivery management skills