
Al Futtaim
MIS Manager, Aftersales
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 01/12/2026
Job overview
Date posted
17/10/2026
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
01/12/2026
Job description
Aftersales leadership across Al-Futtaim Electric Mobility's BYD business in Dubai relies on this MIS Manager for accurate reporting and insight they can act on. The role serves as a shared reporting resource for regional operations, technical and service teams, Finance, IT and Operations Planning & Intelligence. KPI dashboards are built and improved in Power BI, Tableau and Alteryx, and data has to be reconciled across systems, brands and branches before reports go out. Budgeting, forecasting and analysis of market, sales, financial and operational performance all draw on your work. With Finance, you validate targets, incentives, commissions, rebates and monthly entries. Service contracts and service pricing across AFEMC brands are developed here, with business packages and SMCs processed in SAP and system access coordinated through GRC. Two MIS Executives report to you, and Aftersales SOPs and QMS requirements shape how the team works. Candidates need a bachelor's degree in business analytics, information systems, finance, statistics or data analytics and 3 to 5 years in MIS, reporting, dashboard development or business analysis, with working SQL knowledge and SAP or automotive aftersales experience an advantage.
Required skills
Key responsibilities
- Prepare and distribute accurate, timely MIS reports for the Aftersales business
- Develop and improve KPI dashboards and analytical solutions in Power BI, Tableau and Alteryx
- Maintain reliable reporting repositories
- Reconcile data across systems, brands and branches
- Support budgeting, forecasting and management reporting
- Analyse market, sales, financial and operational performance
- Validate targets, incentives, commissions, rebates and monthly entries with Finance
- Design service contracts and service pricing across AFEMC brands
- Ensure business packages and SMCs are created and processed in SAP
- Coordinate system access through GRC
- Resolve system-related issues with IT
- Implement Aftersales SOPs consistently across the business
- Lead and develop two MIS Executives
- Protect confidentiality and comply with company policies and QMS requirements
Experience & skills
- Hold a bachelor's degree in Business Analytics, Information Systems, Finance, Statistics, Data Analytics or a related discipline
- Bring 3 to 5 years of experience in MIS, reporting, dashboard development or business analysis
- Use advanced Excel and Power BI or equivalent dashboard tools proficiently
- Demonstrate experience in data cleansing, reconciliation, KPI calculation, report automation and visualisation
- Write SQL or similar data queries
- Work with ERP, DMS, CRM, survey and financial reporting systems, with SAP experience desirable
- Communicate clearly and manage multiple reporting priorities against deadlines
- Offer automotive retail or Aftersales experience (advantageous)