Job description

Bayut and dubizzle connect millions of users across all seven emirates, and this seat leads part of the team responsible for keeping sellers on the platform. You direct a retention team toward its monthly targets, understanding what each person brings and where they need support before setting a plan around it. Seller churn trends and retention performance get tracked closely, with root causes identified and corrective action recommended whenever numbers slip. Coaching runs through the role constantly, covering retention techniques, objection handling and the value proposition sellers hear from the team, backed by regular one-to-one meetings to track individual targets. Workflow, lead allocation and work schedules across the team all fall under this position too, keeping the operation running smoothly day to day. Upper management and team members both need clear communication from this seat, since retention goals only get met when everyone understands what is expected. Employee complaints and inquiries get handled directly, alongside maintaining a professional environment the team can actually work well in. CRM tools and performance dashboards turn raw activity into the retention and auction revenue numbers the business tracks.