Job description

The role manages a portfolio of Small Enterprise (SE) banking relationships with full responsibility for customer relationship management, revenue enhancement, and portfolio quality. It includes originating new SE relationships, sourcing new-to-bank customers, and generating business from walk-ins. The position requires meeting all borrowing and non-borrowing needs across target segments including borrowers, transactors, and depositors. The mandate covers improving share of wallet, serving as primary bank, cross-selling a complete range of banking products, conducting annual and periodic credit facility reviews, recommending facilities in line with credit policy, and ensuring documentation control, regular client visits, stock inspections, formal credit checks, and monitoring customer conduct. The role ensures adherence to compliance and regulatory requirements including KYC, AML, due diligence, and anti–money laundering procedures. It requires proactive market screening for NTB opportunities, liaison with internal stakeholders including Risk Management and business unit leaders, and maintaining acceptable SE portfolio quality while achieving financial and non-financial targets.