Job description

The Senior Inspire Value Consultant role sits within Corporate Development & Strategy and operates closely with ServiceNow’s customer-centric sales teams, executive offices, industry go-to-market teams, and solution sales functions to identify, calculate, and develop compelling value narratives for ServiceNow’s most strategic customers and highest-priority growth initiatives. The role focuses on demonstrating how ServiceNow’s AI-enhanced, cloud-based platform impacts customer profit and loss statements by reducing costs, increasing revenue, and addressing industry-specific priorities and challenges. The consultant engages senior executives and C-suite stakeholders to elevate messaging, communications, and customer experience using strong financial acumen and an industry-based lens. Responsibilities include leading custom industry-aligned digital transformation advisory engagements, conducting executive discovery workshops, documenting insights, creating multi-year transformation roadmaps, and producing comprehensive business cases to justify action. The role also drives thought leadership through the creation of new intellectual property such as best practices, white papers, and workshops, while continuously improving ServiceNow consulting methods and frameworks. The position requires deep experience integrating AI into work processes, decision-making, and problem-solving, as well as exposure to cloud technologies, enterprise software, and management consulting. The role supports ServiceNow’s mission to make the world work better for everyone and may require up to 40% travel.