Key responsibilities

• Own and oversee the Compliance Monitoring and Quality Management System (QMS), ensuring effectiveness, performance, continuous improvement, and organisational compliance
• Act as the principal liaison with the GCAA, managing audits, regulatory engagement, documentation submission, and compliance matters
• Serve as the primary ANS Quality focal point, supporting oversight activities across ANS and ATS units and reporting directly to the Accountable Manager
• Drive the development, maintenance, and governance of the QMS in line with the Quality Management Manual and regulatory requirements
• Plan, implement, and manage the Quality Assurance Programme, including internal audits, surveillance, corrective actions, and follow-up
• Establish and maintain auditing, monitoring, and corrective action processes, ensuring regulatory compliance and continuous improvement
• Promote a strong, non-punitive reporting and quality culture, building awareness across operational and non-operational areas
• Manage quality documentation, manuals, and notices, endorsing required submissions prior to GCAA approval and overseeing quality communications
• Develop, guide, and train Quality Officers and ANS staff, advising on QMS roles, responsibilities, and regulatory requirements
• Provide accurate reporting and quality intelligence to senior management, including annual management review reports, trend analysis, and escalation of significant quality events