Job description

The CX Solution Sales Executive Expert at SAP is a strategic sales role responsible for combining deep SAP Customer Experience (CX) expertise, business acumen, and end-to-end domain knowledge of SAP Customer Experience Lines of Business (CX LoB) cloud solutions to drive revenue growth, customer success, and innovation adoption, particularly in artificial intelligence (AI). The role operates within SAP’s broader SAP Business Suite strategy, positioning the organization as a market leader in enterprise cloud computing and SaaS solutions. The position requires ownership of the full customer value journey, including process mapping, transformation roadmap development, and delivery of measurable ROI through solution sales and customer value realization. The executive engages in pipeline management, opportunity management, and account planning methodologies to expand business within existing accounts while driving adoption of new SAP products and innovations through proof of concept (POC), prototyping, demo systems, and scalable enablement programs. Responsibilities include crafting value propositions with quantified ROI analysis, managing pricing strategy and contract negotiation, and delivering executive-level engagements to accelerate decision-making. The role also involves governance activities such as Quarterly Business Reviews (QBR), monitoring adoption metrics, and ensuring alignment across Customer Success Management (CSM), Sales, and Marketing teams. The executive collaborates with strategic consulting partners including Accenture, Deloitte, PwC, and EY, as well as value-added resellers (VARs), to co-innovate and execute go-to-market strategies. The position requires strong expertise in ERP systems, cloud solutions, and emerging technologies, with a focus on maintaining competitive differentiation, driving customer lifecycle value, and ensuring successful deployment and consumption of SAP CX solutions across global enterprise environments.