Job description

Growing the restaurant business sits at the center of this Restaurant General Manager role at Four Seasons Kuwait, working with OpenTable to optimize seating capacity and increase overall volume. Average check and food to beverage ratio both need active management here, since maximizing average spend per guest drives much of what the role measures. You act as a local ambassador too, staying closely connected with concierges, real estate contacts, and transportation companies across the city. PR and Marketing partnerships help promote the restaurant to influencers, local concierges, business professionals, and hotel guests, while the Catering team gets looped in on restaurant buyouts and private dining events. Guest service enhancements and complaint resolution fall to you directly, with full closure expected whether the issue surfaced at the table or in an online review. Financial performance, the restaurant's P&L, guest satisfaction, and service standards all sit under your accountability, alongside developing the restaurant team and its long term success. Front and Back of House relationships matter a great deal, and active, timely communication with the Restaurant Chef keeps that partnership strong. High occupancy periods call for your presence on the floor, making sure professional, courteous, and efficient service follows the property's sequence of service. Staying current with F&B trends in the market, both locally and internationally, helps shape activations and pop ups that keep the restaurant relevant.