Job description

Role focused on planning, evaluating, onboarding, and accepting new telecom network across Access and Transport domains in alignment with the Yearly Plan; responsibilities include participating in the RFP process, network Design, Development, and lab testing to ensure proper evaluation of all new network; maintaining regular progress reports to Network Operations; proactively engaging in negotiation with key partners; defining, maintaining, and updating end-to-end processes for evaluation and boarding of all new network to minimize risks of outages and post-boarding cost overruns; ensuring compliance and adherence to regulatory, statutory, and in-company governance requirements; defining standards of service and SLA’s for the unit aligned to business objectives; coordinating and supporting Security Risk Assessments and associated Risk Management reviews for the entire Service Operations team; acting as Domain Risk Advisor for Service Operations in coordination with security teams; evaluating VA Scan reports and coordinating with the planning team to mitigate vulnerabilities related to telecom and IT systems; ensuring compliance of software upgrade and patching process for all network nodes and systems; serving as Service Operations SPOC for Internal Control Observations raised by internal audit teams; supporting administratively and functionally in ad-hoc and regular organizational audits and other improvement projects across people, processes, and systems; operating within a telecommunications / hi-tech environment under ISO/TL9000 Framework and ITIL Framework, with a business context linked to Emirates Integrated Telecommunications Company PJSC (du, Virgin Mobile) and its governance landscape.