Job description

The In-store Operations Analyst at Tamara in Riyadh will play a pivotal role in enhancing the in-store experience for merchants and customers across Saudi Arabia. The role requires conducting regular store visits to ensure compliance with Tamara’s standards, delivering weekly merchant training, and supporting the onboarding of new stores and key accounts. Responsibilities include mystery shopping to assess customer experiences, ensuring Tamara’s promotional materials are effectively displayed, and training cashiers on the proper use of Tamara’s payment solutions. The analyst will evaluate both merchant and customer experiences, identify improvement opportunities, and collaborate cross-functionally to implement and test initiatives aimed at increasing awareness and transaction volume. Regular reporting on findings and initiatives is a core part of the position. Candidates should hold a bachelor’s degree in business, marketing, or related fields, possess 0–2 years of professional experience, and must have a valid KSA driver’s license. Strong bilingual communication skills in Arabic and English, high energy, adaptability, and problem-solving abilities are essential for success in this role.