Job description

The Associate Director – Careem Box is a senior leadership role within Careem’s New Ventures team, responsible for owning the full P&L and end-to-end strategic and operational performance of Careem Box, the company’s B2C delivery service, across the UAE and Jordan. Careem Box enables customers to send, receive, and shop for items seamlessly through the Careem app. The role focuses on driving growth, optimizing unit economics, scaling operations, and delivering ambitious commercial targets in fast-paced, complex markets. The position requires defining and executing high-impact market strategies to improve customer acquisition, engagement, retention, and lifetime value while continuously improving delivery efficiency, cost-to-serve, speed, and reliability. The Associate Director leads commercial and strategic partnerships to unlock new demand channels, enhance value propositions for customers and couriers, and differentiate Careem Box in the regional delivery ecosystem. The role works cross-functionally with Product, Data, Marketing, Growth, Finance, Legal, and Care teams to launch new capabilities, remove operational barriers, and ensure seamless execution. It also represents Careem externally, managing relationships with regulators, partners, and ecosystem stakeholders to ensure compliance with local laws and sustainable market operations, while leveraging data and insights to guide strategic decisions and resource allocation.