Takamol
ServiceNow Engineer
- Permanent
- Riyadh, Saudi Arabia
- Experience 2 - 5 yrs
Job expiry date: 19/11/2026
Job overview
Date posted
05/10/2026
Location
Riyadh, Saudi Arabia
Salary
SAR 15,000 - 20,000 per month
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Professional qualification
Expiration date
19/11/2026
Job description
ServiceNow ITSM and CSM capabilities are the core of this engineering position in Riyadh, covering design, configuration, development, integration and support. Forms, fields, tables, roles, groups, assignment rules, SLAs, reports and dashboards are configured to match approved requirements and user stories. Requirement workshops are where technical recommendations get shaped. Unit and integration testing, defect resolution and deployment support follow each change. Platform health, integrations, scheduled jobs and system logs are monitored closely, and complex issues are traced to their root cause. Business analysts, product owners, QA, infrastructure, security teams and implementation partners all need regular coordination. Production incidents and occasional on-call duty are part of the job. Candidates need 3+ years of hands-on ServiceNow experience, strong ITSM/CSM and ITIL knowledge and Agile delivery experience, along with ServiceNow CSA and CAD, ITIL Foundation and OCI Foundations certifications.
Required skills
Key responsibilities
- Configure, test, deploy and maintain ServiceNow applications and modules
- Support ServiceNow CSM and ITSM capabilities across the business
- Build forms, fields, tables, roles, groups, assignment rules, SLAs, reports and dashboards
- Translate approved business requirements and user stories into scalable technical solutions
- Participate in requirement workshops and provide technical recommendations
- Perform unit testing, integration testing, defect resolution and deployment support
- Troubleshoot platform issues and conduct root-cause analysis
- Monitor platform health, performance, integrations, scheduled jobs and system logs
- Maintain technical documentation, configuration records, deployment procedures and support guides
- Provide technical support and knowledge transfer to administrators, support teams and business users
- Coordinate with business analysts, product owners, QA, infrastructure, security teams and implementation partners
- Identify opportunities for automation, platform optimisation and better user experience
- Handle production incidents and on-call activities when required
Experience & skills
- Bring 3+ years of hands-on experience in ServiceNow development, configuration, administration or platform support
- Show strong practical experience with ServiceNow ITSM/CSM and ITIL-based processes
- Apply Agile delivery practices including user stories, sprint planning, testing and release management
- Prove the ability to troubleshoot complex platform issues and resolve critical incidents
- Know ServiceNow platform operations, system health, monitoring, performance management and business continuity
- Manage enterprise ServiceNow environments, monitoring tools and operational reporting
- Work effectively with business stakeholders, project teams, infrastructure, vendors and support teams
- Communicate and document clearly while prioritising competing demands
- Hold ServiceNow CSA, ServiceNow CAD, ITIL Foundation and Oracle Cloud Infrastructure Foundations certifications
- Adapt technical solutions to evolving business and infrastructure requirements