Emirates NBD
Processor - Escrow
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 12/05/2026
Job overview
Date posted
28/03/2026
Location
Dubai, United Arab Emirates
Salary
Undisclosed
Compensation
Salary only
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
12/05/2026
Job description
The Escrow Processor at Emirates NBD Dubai ensures seamless delivery of Escrow Operations & services, providing superior client service while maintaining compliance with Real Estate Escrow, Common Area Escrow, Body Corporate Escrow, Commercial Escrow, and internal bank guidelines. The role involves handling daily Escrow activities, checking and processing transactions, ensuring timely reporting and reconciliation, liaising with engineers and stakeholders for certification of payments, maintaining confidentiality, supporting product managers and business units, providing clarifications to internal and external customers, analyzing operational activities for efficiency improvement, and performing UAT for new products or enhancements. The processor ensures regulatory and internal compliance, escalates exceptions, and maintains service quality in line with Emirates NBD standards, utilizing banking applications such as Finacle, BPM, EMS, smartBUSINESS, and Payment Hub.
Required skills
Key responsibilities
- Handle daily Escrow operations in compliance with Real Estate/DIFC/Common Area/Commercial Escrow laws, regulations, and internal procedures within required timelines
- Check, process, and confirm transactions related to developers, unit management, projects, payments, deposits, allocations, unit cancellations/refunds, pending payments, guarantees, and retention transfers
- Liaise with bank-appointed engineers for certification required for release of payments
- Ensure timely reconciliation of internal and regulatory reports and maintain project-wise account updates
- Escalate, approve, and ratify exceptions, while responding to customer queries within timelines and maintaining confidentiality
- Adapt quickly to new initiatives, systems, and changes in existing Escrow processes and services
- Support Product Managers and business units operationally, ensuring transactions are processed according to regulatory and internal procedures
- Analyze operational activities, recommend process improvements, reduce manual activities, and enhance operational efficiency while complying with regulatory guidelines
- Perform UAT for new or enhanced products, providing sign-off to IT and stakeholders
- Coordinate closely with Product team, Tanfeeth, IT, and stakeholders to ensure timely product launch and enhancements on production
Experience & skills
- UAE National
- At least 2 years of experience in Escrow Operations, Escrow Services, and banking
- Result and client-oriented with excellent performance record
- Proficiency in banking applications including Finacle, BPM, EMS, smartBUSINESS, and Payment Hub
- Sound knowledge of MS Word, Excel, and PowerPoint
- Ability to maintain confidentiality and deliver superior client service
- Strong analytical skills and attention to detail for transaction and report reconciliation
- Ability to liaise effectively with internal and external stakeholders
- Adaptability to new systems, processes, and operational changes
- Understanding of regulatory requirements in Real Estate, Common Area, Body Corporate, and Commercial Escrow operations