Job description

Senior Specialist, People Personalized role within Omantel Head Office under People Office > People Experience, Unit: People Unit, Division: People Experience, Location: HQ, Grade: P6, delivering an exceptional and personalized employee experience at an operational level by ensuring each employee journey is seamless, compliant, and engaging through management of day-to-day processes, addressing individual concerns, and implementing tailored initiatives reflecting the organization’s commitment to its people. Acts as primary contact for employees to address queries and resolve concerns; monitors individual employee journeys ensuring onboarding, career transitions, and offboarding are personalized and executed; oversees execution of employee-centric processes including onboarding, role transitions, promotions, and grievance handling; ensures employee journey touchpoints comply with labor laws and organizational policies; facilitates regular one-on-one employee sessions to gather feedback and identify improvement areas; collaborates with line managers to implement immediate practical solutions to address concerns and enhance engagement; partners with People Strategy team to translate strategic initiatives into actionable operational processes; works with People Operations and Employee Experience teams to align and execute employee-focused programs; provides operational support for well-being programs by managing logistics and ensuring access to resources; acts as first responder for individual cases needing additional support such as conflict resolution, workplace adjustments, or urgent concerns; maintains and updates employee journey data for accurate reporting and tracking; uses operational metrics and feedback to identify trends and opportunities for immediate enhancements; develops and delivers tailored programs addressing specific employee needs such as mentorships, individual career development plans, or personal milestones; ensures timely and clear communication with employees about their journey, benefits, and available resources. Required experience is 6 years, qualification is bachelor, education specialization includes B.A Business Management (Hons) and Bachelor degree in Human Resources. Listed skill areas include HUMAN RESOURCES, HR OPERATIONS, MONITORING, HR POLICIES, HR PROJECT MANAGEMENT, PROCESS DESIGN, CAREER DEVELOPMENT PROGRAMS, PLANNING AND ORGANISING, COST OPTIMIZATION, POLICIES & PROCEDURES.