Job description

Client HR functions across Saudi Arabia and the GCC turn into working ServiceNow systems through this HRSD Consultant role at TAWANTECH, with responsibility for leading the functional implementation of ServiceNow Human Resources Service Delivery from requirements through go live. You will run discovery workshops with HR and business stakeholders to capture current and future state HR processes, then define HR case types, services, fulfillment workflows, approvals, SLAs, and reporting requirements. Configuration of ServiceNow HRSD falls within scope too, covering case management, Employee Center, knowledge, and employee journeys, either hands on or through guided oversight. Lifecycle event processes need designing across onboarding, transfers, promotions, leave, and offboarding. Functional design documents and user stories get prepared alongside support for data mapping, integrations, and UAT. Training and knowledge transfer round out the delivery, reaching end users, HR agents, and administrators alike. Fluent Arabic matters here since stakeholder workshops run directly with Arabic speaking teams, and the role calls for someone equally comfortable translating HR process detail into technical requirements as leading a room through it.