Job description

The Director of Sales is responsible for leading, directing, and motivating the hotel sales team to achieve and exceed annual sales budgets while ensuring alignment with the Commercial Director’s strategic vision. The role involves full responsibility for managing sales operations, revenue and expense budget planning, and ensuring adherence to management standards and quality guidelines across Leisure, Corporate, and Group segments. The Director of Sales prepares and submits sales reports, call schedules, monthly performance reports, and ensures that all sales personnel operate with defined targets and incentive structures. The role includes formulating sales strategies, monitoring account balances, maintaining strong customer relationships, and ensuring timely follow-up on business opportunities. The position also requires overseeing cross-selling initiatives across Kempinski Hotels, managing global sales office relationships, attending international trade fairs and roadshows, and maintaining awareness of market trends and competitor activity. The Director of Sales is accountable for performance tracking, sales forecasting, reservation system optimization, and ensuring efficient handling of group and individual bookings. Additionally, the role involves supervising corporate rate structures, managing account databases, supporting promotional campaigns, and coordinating closely with other departments to ensure guest satisfaction and operational alignment. The Director of Sales acts as deputy to the Commercial Director in their absence and provides leadership, mentoring, and performance management to the sales team while driving business growth, customer acquisition, and long-term relationship development in a luxury hospitality environment.