Job description

The Director of Rooms role at Sofitel Riyadh Hotel & Convention Center in Saudi Arabia involves providing strategic leadership and operational oversight for the Rooms Division, including front office operations, reception, concierge, and bell/valet services. The position requires ensuring the highest standards of service, operational excellence, and guest satisfaction within a luxury hospitality environment. Responsibilities include managing departmental budgets, controlling expenses, optimizing revenue generation, analyzing key performance metrics and financial data, developing and implementing innovative strategies to enhance guest experiences, and collaborating with other department heads for seamless service delivery. The role requires leading, mentoring, and developing a high-performing team, fostering a culture of excellence and continuous improvement, maintaining compliance with health, safety, and security regulations, and staying abreast of industry trends and local tourism developments. Candidates must demonstrate a proven track record in luxury hotel operations, guest satisfaction improvement, operational efficiency, and financial management, with proficiency in hotel management software and strong analytical, leadership, and interpersonal skills.