M42
Service Line Manager - Mental Health Services
- Permanent
- Abu Dhabi, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 16/04/2026
Job overview
Date posted
02/03/2026
Location
Abu Dhabi, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
16/04/2026
Job description
The Service Line Manager for Mental Health Services at M42 in Al Ain is responsible for strategic planning, operational management, and performance oversight of the mental health service line. This role ensures patient-centered care delivery while driving service growth, operational efficiency, and compliance with regulatory and accreditation standards. The position oversees day-to-day operations including patient flow, scheduling, capacity planning, and multidisciplinary team coordination. The Service Line Manager collaborates with clinical leadership to optimize workforce utilization, monitors financial performance including budgeting, cost control, and revenue optimization, and drives quality improvement initiatives. Additionally, the role analyzes service line KPIs and outcomes to inform decision-making, supports cross-functional operations with HR, Talent Acquisition, Finance, Quality, and Operations, and represents the service line in internal and external forums to support stakeholder engagement, partnerships, and service development initiatives.
Required skills
Key responsibilities
- Lead the planning, launch, and ongoing management of the mental health service line ensuring high standards of safe and efficient care.
- Develop and implement service line strategies, operational plans, and performance metrics to support growth, sustainability, and clinical excellence.
- Collaborate with clinical leadership to ensure effective workforce planning, staffing models, and optimal utilization of clinical resources.
- Oversee day-to-day operations including patient flow, service capacity, scheduling, and coordination across multidisciplinary teams.
- Ensure compliance with regulatory, accreditation, and licensing requirements including DOH, DHA, MOH, and facility policies.
- Monitor financial performance including budgeting, cost control, revenue optimization, and variance analysis for the service line.
- Drive quality improvement initiatives, enhance patient experience, and manage risks within mental health services.
- Work cross-functionally with HR, Talent Acquisition, Finance, Quality, and Operations to support service delivery and workforce readiness.
- Analyze service line data, KPIs, and outcomes to inform decision-making, reporting, and continuous improvement initiatives.
- Represent the mental health service line in internal and external forums supporting stakeholder engagement, partnerships, and service development.
Experience & skills
- Obtain a Bachelor’s degree in Healthcare Management, Nursing, Psychology, Business Administration, or a related field (Master’s preferred).
- Demonstrate 5–8 years of experience in healthcare operations or service line management, preferably within mental health or behavioral health services.
- Strong understanding of mental health care delivery models, regulatory frameworks, and clinical governance standards.
- Proven experience in operational leadership, budgeting, and performance management of healthcare services.
- Experience in workforce planning, staff management, and multidisciplinary team coordination.
- Proficiency in analyzing service line KPIs, operational metrics, and financial performance data.
- Ability to drive quality improvement initiatives, risk management, and patient experience enhancements.
- Excellent communication, stakeholder management, and leadership skills to engage with internal and external partners effectively.