GE HealthCare
Service Operations General Manager, EAGM Zone
- Permanent
- Abu Dhabi, United Arab Emirates
- Experience 10 - 15 yrs
Job expiry date: 18/11/2026
Job overview
Date posted
04/10/2026
Location
Abu Dhabi, United Arab Emirates
Salary
AED 30,000 - 40,000 per month
Compensation
Comprehensive package
Experience
10 - 15 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
18/11/2026
Job description
GE HealthCare's service delivery across the EAGM Region spans the RCIS, TCA, MESA and Africa LCTs, and this General Manager is accountable for all four. Results are measured on service P&L, contribution margin, cash collection, field and remote productivity, and customer satisfaction. A large part of the work is simplifying and harmonising service processes across those LCTs using the Global Services standard operating framework, without disrupting customers or frontline teams. Heartbeat and the GEHC business system sit at the centre of how the organisation runs, with standard work, daily management, bowler/KPI discipline and root-cause problem solving. Customer CSO escalations come to you for ownership and quick resolution, worked through with the EAGM Service PSD, LCT leaders and commercial product managers. Partnerships stretch across Service Sales, Finance, HR, Quality, EHS, OTR, Zone Presidents and the Global Service Organization. Developing LCT and Zone service leaders, and building the right structure for future growth, carries as much weight as hitting the numbers. The position is remote from Abu Dhabi or Türkiye, or another agreed location within EAGM, with international travel. Applicants need 10+ years of senior sales, product or general management experience, an extensive background in healthcare services or technical operations and hands-on lean practice, with an MBA desired.
Required skills
Key responsibilities
- Lead the development and execution of the EAGM service delivery strategy aligned to enterprise priorities, customer needs and regional growth
- Analyze the competition and align service delivery with the service sales strategy
- Define customer satisfaction indicators and target levels across the region
- Translate Global Markets Services and EAGM priorities into clear service delivery mechanisms and measurable outcomes
- Harmonize service processes across LCTs using standard service delivery processes and tools
- Assess service delivery effectiveness through CSAT, benchmarking and metrics such as applied time, time to repair and fix right first time
- Own operational and financial growth initiatives covering cost control, contribution margin, cash, billing, contract execution and warranty
- Develop field service profitability metrics and resource models that protect customer experience
- Run operating reviews and daily management systems to identify gaps and drive corrective actions
- Improve field and remote service productivity through standard work, capacity management and digital tools
- Resolve customer CSO escalations quickly with the EAGM Service PSD, LCT leaders and commercial product managers
- Champion Heartbeat and the GEHC business system, including the core four, visual management and bowler/KPI discipline
- Coach and develop LCT and Zone service leaders and recruit top talent for roles of increasing responsibility
- Shape the organization's structure, spans, layers and capabilities for current commitments and future growth
- Partner with Service Sales, Global Markets Operation, COO, GSO, Finance, HR, Quality and EHS for aligned execution
- Support budgeting, long-term strategy, LTS, BPR processes and resource planning for the zone
- Promote a safe work environment and full compliance with EHS policies and regulatory requirements
- Mitigate operational and security risks linked to consolidation, market complexity and service disruption
Experience & skills
- Hold a Bachelor's degree (BA/BS)
- Bring 10+ years of senior level sales management, product or general management experience
- Demonstrate extensive experience in Healthcare Services, service delivery, Technical Operations, OTR or supply chain management
- Show proven business and financial acumen and the ability to drive change at all levels
- Apply extensive experience in process improvement, lean and project management as a lean practitioner
- Lead remote teams and orchestrate resources across a highly matrixed international organization
- Navigate cultural, national and organizational diversity as a horizontal team player
- Communicate fluently in English, in writing and verbally, with internal teams and external customers
- Travel within the international EAGM geography
- Possess a Master's or MBA degree (desired)
- Offer MedTech industry experience beyond the GEHC portfolio (desired)