First Abu Dhabi Bank
Senior Officer, Legal & Police Operations
- Permanent
- Abu Dhabi, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 28/05/2026
Job overview
Date posted
13/04/2026
Location
Abu Dhabi, United Arab Emirates
Salary
Undisclosed
Compensation
Job description
Senior Officer, Legal & Police Operations (Emiratised Role) at First Abu Dhabi Bank (FAB), the largest bank in the UAE and one of the worldās largest and safest financial institutions, based in Abu Dhabi. The role operates within the bankās operations structure supporting legal and police-related transactional workflows including account blocking and unblocking, issuance and cancellation of managerās cheques (MC), court letter processing, and standing order (STO) creation and cancellation. The position ensures all operational activities comply with bank policies, legal requirements, regulatory standards, and internal service level agreements (SLAs). It involves managing day-to-day workflow without compromising operational risk or service quality, ensuring processes are aligned with approved procedures and confidentiality requirements. The role requires coordination with ITD (Information Technology Department), legal teams, branches, audit departments, and other stakeholders to improve systems, eliminate process duplication, and implement enhancements. Responsibilities include identifying process inefficiencies, recommending improvements, supporting system enhancements, and ensuring proper risk management tools such as checklists, reports, and sampling techniques are used to strengthen operational risk controls. The role also includes MIS reporting, maintaining service excellence, ensuring timely handling of requests from legal and regulatory authorities, and supporting UAE National development initiatives. The position emphasizes continuous improvement, process standardization, compliance adherence, and operational efficiency within a highly regulated banking environment.
Required skills
Key responsibilities
- Manage daily workflow of legal and police operations requests including account blocking/unblocking, managerās cheque issuance and cancellation, court letter processing, and STO creation/cancellation in compliance with bank policies and regulatory requirements.
- Ensure all operational processes are executed in accordance with legal, regulatory, compliance, and internal bank policies while maintaining confidentiality and minimizing operational risk exposure.
- Monitor and manage service level agreements (SLAs) to ensure timely and accurate processing of all requests from internal stakeholders and external regulatory authorities.
- Apply operational risk management tools such as checklists, reporting systems, and sampling techniques to identify and mitigate risks across banking operations processes.
- Coordinate with ITD, legal teams, branches, audit departments, and other internal units to enhance systems, improve workflows, and eliminate duplication in operational processes.
- Identify inefficiencies in existing processes and recommend improvements including system enhancements, procedural updates, staff training, and corrective actions to prevent errors.
- Prepare and submit accurate MIS reports and operational performance data to support management decision-making and ensure transparency in operational activities.
- Support project initiatives aimed at improving process efficiency, implementing Straight Through Processing (STP), and enhancing service quality across banking operations functions.
Experience & skills
- Demonstrate knowledge of banking policies, procedures, legal request handling, and operational workflows within a financial services environment.
- Apply understanding of operational risk management principles, including use of risk tools such as checklists, reports, and sampling techniques.
- Exhibit ability to manage customer service or call centre operations with focus on accuracy, timeliness, and service quality standards.
- Demonstrate strong communication skills in English and/or Arabic to coordinate effectively with internal teams and external regulatory authorities.
- Support continuous process improvement initiatives including identification of inefficiencies, implementation of system enhancements, and procedural updates.
- Handle sensitive legal and police-related banking requests with confidentiality, accuracy, and adherence to regulatory and compliance standards.
- Utilize basic MIS reporting and data handling skills to support operational reporting and management decision-making processes.
- Demonstrate ability to work in structured operational environments with adherence to SLAs, policies, and escalation procedures in a banking context.