First Abu Dhabi Bank
Managing Director and Head of Client Management, Securities Services
- Permanent
- Dubai, United Arab Emirates
- Experience 15 - 20 yrs
Job expiry date: 27/10/2026
Job overview
Date posted
12/09/2026
Location
Dubai, United Arab Emirates
Salary
AED 60,000 - 100,000 per month
Compensation
Job description
FAB's Securities Services client portfolio spans the GCC and Egypt, with this MD and Head of Client Management role also carrying responsibility for supporting the business's expansion into Asia. You own the P&L for existing clients, deepening strategic relationships and growing revenue across Direct Custody & Clearing, Global Custody, Fund Administration, Performance & Risk Measurement, Middle Office Outsourcing and Securities Finance. Strategic client planning, disciplined execution, wallet penetration and retention all combine here to deliver sustainable revenue growth against agreed financial objectives across a multimarket institutional client franchise. Service Directors, RFP and Transitions teams report into this role, with standards set for senior client engagement, execution quality, implementation discipline and cross-functional delivery alongside Product, Sales and Operations. Business strategy gets translated into practical execution plans, keeping client priorities, revenue opportunities, implementation requirements and service commitments clearly owned across the organisation. You act as the senior relationship owner and escalation point for material client matters, applying judgment and governance discipline to resolve issues and protect long-term client value. Cross-functional delivery runs across Product, Sales, Operations, Legal and Compliance, keeping client commitments, risk appetite, operational readiness and commercial priorities aligned. Marketing plans, client materials and industry positioning round out the mandate, alongside support for thought leadership activity, awards and participation in industry forums.
Required skills
Key responsibilities
- Lead the Securities Services Client Management function as a senior strategic and commercial mandate across the GCC and Egypt, supporting FAB's Asia expansion
- Act as senior relationship leader for strategic institutional clients, deepening relationships and identifying growth opportunities
- Own the P&L of existing Securities Services clients, covering strategic account planning, revenue growth, wallet penetration and client retention
- Translate business strategy into practical execution plans, ensuring client priorities and service commitments are clearly owned across the organisation
- Set the operating rhythm and performance standards required for the Service Director team to deliver consistent, commercially aware client coverage
- Develop collective client calling plans and senior engagement priorities that maximise revenue and create cross-sell opportunities
- Adapt client coverage and commercial execution to the regulatory and market infrastructure requirements of each jurisdiction
- Drive cross-functional delivery across Product, Sales, Operations, Legal and Compliance to align client commitments and commercial priorities
- Serve as the senior escalation point for material client matters, applying governance discipline to protect long-term client value
- Provide senior product and market expertise across the Securities Services proposition, working with Product, Sales and Operations
- Contribute market intelligence and client insight to product development and enhancement initiatives
- Support the review and negotiation of commercial and legal terms for Securities Services opportunities
- Coordinate the development of the FAB Securities Services marketing plan and related client materials
Experience & skills
- Hold a Bachelor's degree in a relevant discipline
- Carry 15+ years of senior experience in client management, relationship management, commercial leadership, sales or product leadership within financial services
- Demonstrate deep understanding of Securities Services products, operating models and client requirements
- Show a proven track record of managing senior institutional client relationships and growing existing revenue
- Combine strategy and execution, translating business objectives into disciplined plans and coordinated delivery
- Lead senior teams, setting high standards for client coverage, commercial discipline and service quality
- Apply strong commercial judgment, negotiation capability and decision-making maturity
- Bring executive presence and credibility with senior clients and internal management
- Provide a track record of delivering business improvement, revenue growth and measurable commercial outcomes
- Pursue a professional qualification in business, finance or securities services, advantageous
- Gain experience operating across multiple markets, with knowledge of the GCC, Egypt or Asian securities services markets highly advantageous