Job description

The Operations Manager at Majid Al Futtaim Entertainment (Snow Dome) is responsible for driving operational excellence, enforcing strong SOPs, and ensuring compliance with UAE laws, Abu Dhabi Municipality, and company standards. The role oversees daily facility operations, staffing, Duty Managers, and team leads to maintain high-quality operations, guest satisfaction, and safety standards. It involves leading safety initiatives, risk management, audits, and crisis response, as well as monitoring KPIs, optimizing revenue and guest flow, and coordinating with Finance, Commercial, Marketing, and Events teams. The Operations Manager also engages in team development, training, performance management, and provides operational, financial, and strategic insights to support long-term growth and continuous improvement across the facility.