RAKBANK
Vice President, Collections Strategy
- Permanent
- Dubai, United Arab Emirates
- Experience 10 - 15 yrs
Job expiry date: 28/11/2026
Job overview
Date posted
14/10/2026
Location
Dubai, United Arab Emirates
Salary
AED 40,000 - 50,000 per month
Compensation
Comprehensive package + relocation
Experience
10 - 15 yrs
Seniority
VP/Executive
Qualification
Bachelors degree
Expiration date
28/11/2026
Job description
Roll rates, cure rates and recoveries across RAKBANK's Retail, SME, Business Banking and Islamic portfolios depend heavily on the collections strategy this Vice President owns within Group Credit Risk. The role is hybrid, based at the RAKBANK Operation Centre in Dubai. Treatment strategies cover the full delinquency lifecycle, from early-stage collections to recoveries and legal escalation, with customer segmentation that keeps treatment fair. Decision trees, contact strategies and prioritization logic draw on predictive analytics, machine learning and AI models fed by behavioural, transactional and external data. Digital channels are a big focus, from mobile and self-service flows to automated outreach that lifts self-cure rates. Insights from collections feed back to Credit Risk, Credit Policy and Underwriting to shape future lending. External agencies, analytics providers and technology partners are managed through scorecards and governance frameworks, all within UAE consumer protection and conduct requirements. ExCo and Risk Committees receive your portfolio insights and investment cases. Expect to bring 10 or more years in collections strategy, credit risk, analytics or consumer lending, with experience across cards, personal loans, auto finance, mortgages, SME and Islamic products.
Required skills
Key responsibilities
- Develop and execute the Bank's end-to-end collections strategy across Retail, SME, Business Banking and Islamic portfolios
- Design treatment strategies across the delinquency lifecycle, from early-stage collections through recoveries and legal escalation
- Define customer segmentation that optimizes recovery while maintaining fair treatment
- Improve collections effectiveness, roll rates, cure rates, recoveries and portfolio performance
- Balance customer outcomes, operational efficiency, regulatory compliance and profitability
- Lead the development of collections decision strategies using predictive analytics, machine learning and AI models
- Apply behavioural, transactional, demographic and external data to improve collections effectiveness
- Own collections decision trees, contact strategies, prioritization logic and treatment design
- Refine models continuously based on outcomes, testing and portfolio performance
- Expand digital collections channels, including mobile, self-service, automated outreach and intelligent communications
- Build customer-centric digital flows that increase engagement and self-cure rates
- Partner with Technology and Data teams to get full value from the decision engine and collections platforms
- Champion automation and digital-first collections across the portfolio
- Feed collections performance insights to Credit Risk, Credit Policy and Underwriting
- Identify emerging portfolio risks and segments needing enhanced controls
- Support portfolio forecasting and credit performance analysis
- Manage external collection agencies, specialist vendors, analytics providers and technology partners
- Establish vendor scorecards, service standards, governance frameworks and commercial arrangements
- Evaluate vendor effectiveness and pursue better recovery outcomes
- Ensure compliance with UAE regulations, consumer protection rules and internal governance standards
- Work with Compliance, Legal and Islamic Banking governance on appropriate treatment strategies
Experience & skills
- Hold a bachelor's degree in Finance, Economics, Mathematics, Statistics, Data Science, Engineering, Business Administration or a related discipline
- Possess a Master's, MBA, FRM, CFA or analytics or risk qualification (highly desirable)
- Bring 10 or more years of experience in Collections Strategy, Credit Risk, Analytics, Portfolio Management, Decision Science, Recoveries or Consumer Lending
- Show extensive experience developing collections strategies for retail lending and SME portfolios
- Prove a track record of using analytics and technology to improve collections performance and customer outcomes
- Lead transformation initiatives in banking, financial services, fintech or consumer finance
- Understand collections strategy, customer segmentation, decision engines and portfolio analytics in depth
- Offer experience across credit cards, personal loans, auto finance, mortgages, SME lending and Islamic finance products
- Apply predictive modelling, machine learning, strategy testing and treatment optimisation
- Know consumer protection regulations, customer conduct requirements and collections governance
- Influence senior executives and lead cross-functional initiatives