Job description

The UAE National Clinic Manager / Unit In-Charge role at HealthHub Clinics by Al-Futtaim Health in Dubai is a senior healthcare operations leadership position responsible for full accountability of clinic performance, operational efficiency, and service quality within a multidisciplinary primary healthcare environment. The role operates within Al-Futtaim Group’s healthcare division, managing HealthHub Clinics, a multi-specialty network delivering evidence-based, patient-centric care across Dubai. The Clinic Manager oversees day-to-day clinic operations, ensuring safe, efficient, and high-quality healthcare delivery in compliance with Dubai Health Authority (DHA) regulations, healthcare laws, and corporate policies. The role involves leading multidisciplinary teams of up to 40 staff members, including clinical and non-clinical personnel, ensuring effective staffing, rostering, performance evaluation, and workforce management. It requires strong financial oversight including budget development, expense control, and revenue performance management aligned with healthcare operational KPIs. The position is responsible for ensuring excellent patient experience through effective patient flow management, service delivery optimization, complaint handling, and service recovery processes. The Clinic Manager oversees procurement, stock management, petty cash, and vendor coordination to ensure operational continuity and resource efficiency. The role also ensures compliance with healthcare quality standards, accreditation requirements (including Accreditation Canada standards), infection control protocols, safety regulations, and emergency preparedness procedures. In addition, the position involves preparing operational, financial, and performance reports for senior management while driving continuous improvement initiatives to enhance clinic productivity and service excellence. The role requires close collaboration with physicians, medical directors, corporate healthcare leadership, and support departments to maintain clinical excellence and operational alignment. As part of Al-Futtaim Health’s Emiratisation initiative, this position is exclusively for UAE Nationals and provides a leadership development pathway within a large, diversified healthcare organization committed to patient-centric, evidence-based care under the guiding principle “We Hear You.