Nahdi Medical Company
Clinic Operations Manager
- Permanent
- Mecca, Saudi Arabia
- Experience 5 - 10 yrs
Job expiry date: 03/12/2026
Job overview
Date posted
19/10/2026
Location
Mecca, Saudi Arabia
Salary
SAR 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Professional qualification
Expiration date
03/12/2026
Job description
NahdiCare polyclinics across an assigned district in Mecca need to hit sales targets, stay profitable and keep patients coming back, and this Clinic Operations Manager is responsible for making that happen. Each clinic gets its own objectives, covering sales, customer satisfaction and quality assurance, with KPIs reviewed and corrective actions set when results slip. Revenue and expenses are watched closely to keep cash flow healthy, and manpower plans are approved with the HRBP. Market dynamics and competitor moves in the area feed into action plans, forecasts and promotional campaigns built around the healthcare calendar. Operations, guest care, facility management, IT, nursing and HR Care teams all come under your oversight, and the medical manager is a close partner on service quality. NPS scores and feedback are tracked daily, with coaching used to lift the guest experience. Health and safety compliance, along with healthcare committees working to standards such as CBAHI, also sits with you. The schedule runs six days a week with one day off. Candidates need to be a qualified medical doctor or pharmacist with 5 to 8 years in sales and operations management and fluent Arabic and English.
Required skills
Key responsibilities
- Develop strategic relationships with internal and external stakeholders to advance polyclinic business goals
- Control polyclinic revenue and expenses to maintain healthy cash flow
- Approve polyclinic manpower and hiring plans with the HRBP and MPP
- Benchmark competitor practices and share feedback to keep services ahead of the market
- Set clinic and business KPIs and monitor their delivery against polyclinic standards
- Define objectives for each clinic in the area, including sales, customer satisfaction and quality assurance
- Create action plans, performance forecasts and regional market insight to implement polyclinic strategy
- Build regional market knowledge through competitor monitoring and market feedback
- Standardise polyclinic operational practices with the Operational Excellence team
- Manage operations and support functions including guest care, facility management, IT, nursing and HR Care
- Partner with the medical manager to optimise consultation quality and performance
- Lead promotional plans aligned to the healthcare calendar and measure business impact
- Implement customer service standards that build a customer-focused culture
- Track NPS scores and feedback daily and act on them through coaching
- Chair regular staff meetings to align departments on targets, complaints and operational issues
- Ensure compliance with legal requirements and company health and safety policy
- Run healthcare committees to apply standards such as CBAHI
- Recruit competitive talent with HR and contribute to talent strategy and succession planning
- Guide the clinic team through KPIs, coaching, mentoring and training
- Drive employee engagement plans based on GPTW and eNPS results
Experience & skills
- Qualify as a medical doctor or pharmacist
- Bring 5 to 8 years of experience in sales and operations management
- Manage multiple polyclinic sites and teams effectively
- Understand healthcare regulations and accreditation standards such as CBAHI
- Communicate fluently in spoken and written Arabic and English
- Use MS Office applications confidently
- Work a six-day schedule with flexible hours as the role requires