Ad Ports Group
SOC/NOC Analyst
- Permanent
- Abu Dhabi, United Arab Emirates
- Experience 5 - 10 yrs
Job overview
Date posted
14/07/2025
Location
Abu Dhabi, United Arab Emirates
Salary
Undisclosed
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
28/08/2025
Job description
The SOC/NOC Analyst will be responsible for identifying, investigating, prioritizing, escalating, and resolving issues to meet service level agreements (SLAs) and manage incidents in a way that reduces downtime. They focus on availability, reliability, performance, and the security of information assets, protecting intellectual property and sensitive customer data.
Required skills
security access monitoring
vulnerability testing
risk analysis
security auditing
incident response
disaster recovery planning
network scripting
hardware maintenance
network monitoring
IP network troubleshooting
Profibus
Profinet
Excel data analytics
Key responsibilities
- Monitoring security access.
- Conducting security assessments through vulnerability testing and risk analysis.
- Performing both internal and external security audits.
- Analysing security breaches to identify the root cause.
- Continuously updating the company’s incident response and disaster recovery plans.
- Verifying the security of third-party vendors and collaborating with them to meet security requirements.
- Resolve outage issues by isolating programs and collaborating with engineers to find fixes.
- Answer incoming calls for tech support from customers and other staff members within the company.
- Write scripts and design automated network functions to increase efficiency.
- Replace malfunctioning or underperforming hardware connected to the network.
- Write regular analytics and network infrastructure reports.
- Monitor network security, isolate potential security vulnerabilities, and remedy security issues that could compromise the network.
- Troubleshoot IP networks and network hardware. This includes troubleshooting individual computers and laptops connected to the network.
- Communicate via phone, email, chat with customer support teams and contacts.
Experience & skills
- Bachelor’s degree in computer science, Information Systems, or a related field.
- 5+ years of experience in related field.
- Knowledge of IT and how networks function to monitor security, troubleshoot problems, and provide system support.
- Computer skills which they use to work with network systems of all types, create advanced Excel spreadsheets, and maintain network security.
- Programming skills to write macros and scripts in multiple computer programming languages.
- Troubleshoot problems and find fixes for network issues, excellent problem-solving skills are essential.
- Ability to communicate with all managers, supervisors, and fellow associates.
- Excellent written and spoken skills in English & Arabic.
- Previous experience in a customer support role.
- Ability to multi-task, set priorities and manage time effectively.
